Opportunity to help shape and scale a new model of women’s healthcare
Mission-driven environment focused on improving care for women across life stages
Collaborative, thoughtful team committed to patient and provider experience
Hands-on clinic leadership role with meaningful impact on daily operations
Opportunity to build, coach, and support high-performing clinic teams
Modern care model that integrates clinical care, operations, technology, and hospitality
What You’ll Do
Team Leadership: Manage clinic support staff, including Front Desk Associates, Medical Assistants, Phlebotomists, and Lead Clinical Assistants, if applicable. - Performance & Development: Support performance management, team development, hiring, onboarding, and 1:1s in partnership with the Clinic Manager / Market Operations Regional Manager and HRBP. - Clinic Operations: Own provider and support staff schedules, support clinic workflows, and help ensure the clinic operates efficiently and consistently. - Clinical & Quality Standards: Provide oversight of clinical workflows to support compliant, high-quality care and ensure the clinic meets Tia Space & Care Standards. - Patient & Staff Experience: Build positive relationships with clinicians, support staff, patients, community partners, and vendors while managing conflict with care and empathy. - Support patient and staff safety, incident reporting, access planning, and patient experience or quality escalations. - Jump in to support MA or FDA responsibilities as needed, up to 40% of the time, to keep clinic operations running smoothly. - Support the marketing team with community and clinic events as needed. ---
Escalations & Safety:
Hands-On Support:
Community & Events:
What You’ll Bring
Requirements
2+ years of people management experience in a clinic, healthcare, hospitality, retail, or service-oriented environment
Experience leading frontline teams, including coaching, feedback, scheduling, hiring, onboarding, or performance support
Strong operational judgment, with the ability to prioritize, reprioritize, and solve problems in a fast-moving environment
Comfort using data and performance metrics to identify trends, improve workflows, and support clinic goals
Strong patient/customer service orientation, with the ability to communicate clearly and manage conflict with empathy and sound judgment
Proficiency with Google Workspace, Microsoft Office, or similar tools
Ability to work onsite and support flexible clinic hours, including occasional evenings, weekends, holidays, or emergency coverage as needed
Authorized to work in the United States
Nice to Have
Experience managing clinic support teams, such as front desk, medical assistants, phlebotomists, or other patient-facing staff
Medical Assistant background or hands-on experience with clinic workflows
Associate’s or bachelor’s degree in healthcare administration, business, operations, or a related field
Work Location
This role is based onsite at the Culver City clinic. This role may require flexible scheduling, including mornings, evenings, weekends, occasional holidays, and emergency on-call support as needed. ---
Compensation & Benefits
Tia is committed to pay equity and pay transparency. Compensation for this role will be determined based on job-related factors, including experience, skills, qualifications, location, role leveling, business needs, and market conditions. The expected compensation range for this role is $30 - $34/hour. You are also eligible for benefits in accordance with Tia’s benefit plans and eligibility requirements. ---
Scam Notice
Tia will never ask for payment, gift cards, or sensitive financial information during the hiring process. All communication from our team will come from an official company email address ending in @asktia.com. If something feels off, please contact peopleservices@asktia.com. ---
