Posted Apr 27, 2026
Job Title: Field Engineer III
Department: Service Management Office > Network Operation Center
Reports to: Field Engineering Manager
Location: Remote, but located in the Seattle, WA area
Career Overview
Field Engineers (FE) use their technical expertise and project management skills to provide critical network support to NoaNet customers. Doing so requires the application of a range of services and engineering solutions involving different modes of communication and information transfer, such as wireless telephony services, radio and satellite communications, optical, internet and broadband technologies. - Field Engineers are assigned a specific geographic area and are responsible for all order fulfilments therein. FEs work both independently and in concert with the NOC, Sales and OFT departments to meet customer needs. FEs use their own knowledge, experience, technical know-how and independent judgement to answer and resolve customer inquiries, engineer services, complete orders, facilitate and implement solutions. FE’s provide a range of services and solutions to internal stakeholders, customers and network providers. - Most FE work is carried out on an order/project basis with tight deadlines and well-defined milestones for delivering project objectives. FEs manage all aspects of service delivery including customer coordination and planning, service design and configuration, hardware installation, testing, performance verification and CSM (Customer Service Management). FEs also prepare detailed technical and operational documents to be utilized by the customer and/or other departments. Responsibilities
Available for on-call support 24/7/365 (excluding scheduled PTO)
Consulting and engineering services to internal stakeholders, customers and network providers
Performs the technical evaluation needed to address a given concern
Prepares the technical documentation for systems and telecommunication solutions/requisitions
Daily travel to customer job sites
Planning and coordinating with customers
Provide network engineering expertise to network providers
Installation, testing and verification of network equipment
Configuring and troubleshooting Ethernet circuits (VLANs)
Configuring and troubleshooting Optical Networks (DWDM, SONET, etc.)
Collaboration with the NOC on turn-ups and maintenances
Performing maintenances
Maintaining inventory and updating records with new location of inventory
Updating records with up-to-date information on new installs and after maintenances of inventory and circuit information
Working with the NOC on the resolution of trouble tickets they are assigned and provide relevant and timely updates. - Advanced troubleshooting and assistance with lower tier of Field engineering the NOC and customers on trouble tickets and new turn-ups
Ensure all equipment needed is in hand for any network installs or maintenances
Review and comment on MOPs to ensure understanding of the work being performed and correctness of information in the MOP
Prepare and submit MOPs for localized network maintenances
Basic troubleshooting of HVAC systems
Installation of DC powered equipment
Providing OTDR shots to the NOC and engineering and troubleshooting of fiber breaks
Clearly labeling fibers and equipment and keeping records up to date as connections and/or equipment are added or removed
Provide training to Tier I and II field engineers
Be an escalation point for Tier I and II field engineers
Be a subject matter expert for the network and relevant procedures
Education, Training, Knowledge, Skills and Qualifications
Understanding of IP/Ethernet routing and switching
Experienced with MPLS technologies
Experienced with Routing Protocols
Configuring and troubleshooting Ethernet circuits (VLANs) on a service provider network
Advanced network trouble-shooting skills, including familiarity with Wireshark, RFC2544, y.1564 and use of other packet analysis tools
Advanced knowledge of Core, Distribution, and Access layer designs and topologies
Familiarity with best network security practices
Knowledge and experience with process management and improvement techniques
Ability to independently manage projects from order through implementation
Ability to interface with a larger team on major projects
Ability to work with a small team to see localized network upgrades from start to finish
Strong organizational, coordination, written and verbal communication skills
Ability to work independently as well as in a team environment
Strong people skills and the willingness to be accountable for results
Ability to set own priorities as well as manage time responsibly
Must have excellent customer relationship skills
Demonstrated knowledge and understanding of Passive Optical Network (PON) systems, including deployment, and basic troubleshooting. - Working knowledge of wireless network links, including point-to-point and point-to-multipoint technologies. - Experience with one or more of the following vendors is highly desirable: ADVA, Nokia, Cisco, Juniper, and Cambium. Working Conditions and Travel Requirements
Ability to perform maintenance work as scheduled at night or early morning
Available for On-call 24/7/365 - network outages and priority projects -Excludes scheduled PTO
Must be able to lift and carry up to 50+ pounds
Standard office environment
Employee’s desk must be adequate and designed to safely accommodate the equipment the employee must use, e.g. computer, printer, keyboard, monitor etc. and employee workstation must comply with NOANET’s ergonomics standards. - Employee must have reliable connectivity to the internet to access NOANET via VPN. Certifications Required
Industry specific certifications are highly valued and can contribute toward education. - Certifications of preference; Nokia, CCNA (Cisco), Juniper certifications preferred. Years of Experience required to meet minimum qualifications
Minimum of three year of increasing responsibility and experience in a telecommunications central office OR Operations environment is required. Level of Education required to meet minimum qualifications
High School diploma or equivalent required. - Associates’ degree in Telecommunications, Computer Science or related field required; OR a combination of relevant education and/or work experience sufficient to perform the duties may be substituted for the degree on a year-for-year basis. Physical Requirements
Ability to lift and carry up to 50 lbs. and work in cramped spaces and at heights. - Hearing, vision, depth perception, and hand-to-eye coordination sufficient to perform job duties. - Visual and auditory acuity necessary to operate equipment and identify color-coding. - Ability to tolerate temperature and weather extremes (fumes and odors, dust, low light conditions.)
Strength and coordination sufficient to perform job duties. - Reasonable accommodation will be provided to enable individuals with disabilities to perform the duties required. Background /Security Conditions
Must pass background check. Driving Requirements
Must maintain and possess a valid driver’s license, proof of insurance, and a satisfactory driving record. Location
Must be a resident of Washington located in the Seattle area. Salary
Salary range $86k-$120k DOE. - This is a regular exempt position. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, and responsibilities required of employees assigned to this job.
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