HR Shared Service Specialist Associate

As a HR Shared Service Specialist Associate at Qualcomm India Private Limited, you will be responsible for providing high-quality service in response to incoming HR inquiries primarily from employees, managers, and other members of the HR Team. Your main focus will be to provide live (call/chat) and ticketing support to the employees. Key Responsibilities:

• Respond to incoming HR inquiries through the call center, web portal chat, and web portal employee case submissions. - Search the HR web portal and knowledge base system for relevant information to provide answers to incoming inquiries. - Manage multiple complex issues/tickets and prioritize concurrently. - Deliver live support through chat and phone, ensuring high employee satisfaction. - Review and process HR service requests and transactions related to HR specialties with accuracy and adherence to procedures. - Uphold exceptional KPI standards and internal quality. - Assist customers with any problems encountered while using HR self-service tools for employee transactions. - Provide timely information and/or education for all levels of employees on HR issues via the ticketing system. - Maintain a courteous and respectful demeanor, upholding high standards of behavior and communication. - Act as a Subject Matter Expert to support other team members. - Participate in continuous improvement initiatives. - Perform other responsibilities as assigned. Qualifications Required:

• 2-4 years of Shared service experience in a HR shared service environment, or a college degree with a preferred major in Human Resources, Communications, or Business. - Ability to remain focused, professional, tactful, and discrete when handling sensitive and/or confidential information. - Patience, empathy, and strong problem-solving skills. - Proficiency in managing stakeholders and engaging with employees in a multi-national and diverse HR Shared Service setup. - Experience with Workday, ServiceNow, BSwift, Darwin, etc. - Strong communication skills. - Bachelor's degree or Associate's degree with 2+ years of Human Resources work experience, or High School Diploma or equivalent with 4+ years of Human Resources work experience. In addition to the above details, Qualcomm India Private Limited is committed to providing an accessible process for individuals with disabilities during the application/hiring process. If you require accommodations, you can email disability-accommodations@qualcomm.com or call Qualcomm's toll-free number. Please note that Qualcomm expects its employees to abide by all applicable policies and procedures, including those regarding the protection of confidential information. The company is committed to making the workplace accessible for individuals with disabilities. For more information about this role, you can contact Qualcomm Careers directly. Disclaimer: talentmate.com is a platform that brings jobseekers and employers together. It is advisable to research the prospective employer independently. The platform does not endorse requests for money payments or sharing personal/bank information. In case of any suspected fraud or malpractice, you can report it to abuse@talentmate.com. As a HR Shared Service Specialist Associate at Qualcomm India Private Limited, you will be responsible for providing high-quality service in response to incoming HR inquiries primarily from employees, managers, and other members of the HR Team. Your main focus will be to provide live (call/chat) and ticketing support to the employees. Key Responsibilities: