Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions. More about this Ozow fantastic position
As Product Operations Manager, your job is to help Ozow run Product with more clarity, better visibility, and stronger launch discipline. You will work with the Head of Product and Product leaders to improve how Product plans, reviews, communicates, and launches across the company. You will help establish clearer portfolio visibility, better dependency tracking, more consistent product artifacts, and a more reliable operating cadence. You will not own product strategy or make roadmap decisions on behalf of Product Managers. Your role is to create the scaffolding that helps the right decisions happen with more clarity, consistency, and confidence. That distinction is central to the Product Ops model you have already defined. Your role and responsibilities
Leadership & Operating Enablement
Act as a high‑agency operating partner to the Head of Product, helping establish and maintain a strong product operating rhythm
Enable Product Managers to focus on judgment and outcomes by reducing operational friction and ambiguity
Influence without authority, working cross‑functionally with Engineering, Design, Commercial, Risk, Compliance, Client Success, and Operations
Planning & Portfolio Visibility
Support quarterly and 6–8 week product planning cycles across multiple product domains
Maintain a clear and trusted view of portfolio status, priorities, dependencies, risks, and key trade‑offs
Improve the quality, structure, and decision‑usefulness of product reviews and operating forums
Execution & Launch Readiness
Coordinate launch readiness across Product, Engineering, Commercial, Risk, Compliance, and Operations
Ensure launches are well‑prepared, documented, and aligned with risk, regulatory, and operational requirements
Improve dependency tracking, escalation pathways, and cross‑team communication
Systems & Standard Governance
Improve consistency and quality of product artifacts including PRDs, strategy docs, review packs, and launch briefs
Define, maintain, and evolve product workflows across tools such as Jira, Linear, Notion, Confluence, or equivalent
Maintain KPI definitions, reporting views, and decision logs used by Product and leadership
Improve meeting hygiene, documentation standards, and operating discipline across the product organisation
Tool Utilisation & Change Management
Design and implement lightweight systems, templates, and processes that improve clarity without adding bureaucracy
Identify recurring points of friction in how Product operates and solve them through better tooling, workflows, or cadence
Support change adoption by aligning teams around new operating standards and practices
In this role, success means:
Product has a clearer and more trusted operating rhythm
Portfolio visibility is stronger across teams and domains
Product reviews are more structured and decision-useful
Cross-team dependencies and risks are easier to see and manage
Launch coordination is more disciplined and less ad hoc
Product Managers spend less time stitching together status and more time on product work
The wider business experiences Product as clearer, better aligned, and easier to work with
You are an ideal candidate if you have
Experience in Product Operations, Product Management, Business Operations, Program Management, or a similar operating role
Exposure to fintech, payments, SaaS, platforms, marketplaces, or other complex product environments
Experience supporting planning cycles, launch readiness, or portfolio visibility across multiple teams
Experience working in regulated, operationally sensitive, or high‑reliability environments
Appreciation for risk, compliance, readiness, and delivery discipline in payments or financial services
Familiarity with product and workflow tools such as Jira, Linear, Notion, Confluence, Airtable, or similar
Your skills and competencies
You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation. - Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company. - A trailblazer who steps up, takes charge, and creates meaningful impact—those driven by performance and purpose to lead from the front and make a real difference every day. - You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures—valuing collective success over individual credit. - Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes. - You challenge norms, champion innovation, and constantly seek growth—for themselves, their team, and the solutions they build. - You are a decisive doer—those who take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership. - We value optimism, agility, and the strength to persevere under pressure—balancing performance with positivity, even in challenging environments. - You are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence—not just as participants, but as catalysts for success. Interview process
During the interview process you will meet with the People team, the hiring manager, and relevant CSuite. Be prepared to complete a technical assessment that will showcase your skills. In office perks
Healthy breakfast, lunches and snacks
Monthly team connects
On-site Barista
Perks for South African based employees
Medical aid subsidy
Group Risk Insurance
Generous paid annual leave
Birthday leave
Learning and Development opportunities
Mentorship programme
Quarterly team building
Community initiatives
Access to cutting edge technology - Ozow Tech Stack
Our Employee Value Proposition
Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here. Compliance
As a fintech company, we prioritize data security, confidentiality, regulatory and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. Given the sensitive nature of our work, all employees are expected to demonstrate professionalism, accountability, and a commitment to ethical conduct in line with financial regulations and industry standards
Ready to be exceptional?Apply now!
Keen to know more?
Interested in joining our rocket ship? To find out more about life at Ozow, head over to our Careers Page here!
