Claims Analyst

Job Description Claims Analyst_____________________________ Claims Analyst – Life, Disability & Waiver of Premium Build the future with us Are you driven by service excellence in the life and health insurance industry and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Claims Analyst, you will play a key role in ensuring accurate, timely processing of life, disability, and waiver of premium claims while supporting policyholders, agents, and funeral homes with empathy, clarity, and professionalism. This position is a great opportunity to showcase your analytical skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation. What you'll accomplish with us As a Claims Analyst, you'll be at the core of our mission. Here are the main responsibilities: Process and pay claims within established guidelines, including verifying in‑force coverage and calculating death benefits, interest, dividends, premium variances, and fund interest. Prepare letters, update claims systems, and ensure claims are ready for processing. Conduct research on beneficiaries, physician and medical records, legal documents, and other data required to make accurate claims decisions. Process paid incontestable claims, complete related correspondence, perform accounting tasks, and maintain files. Approve claims up to $20,000 during the probationary period, with eligibility for higher approval limits based on performance. File and process reinsurance when applicable. Prepare and mail IRS Form 712 and maintain year‑end tax reporting data. Monitor suspense accounts and maintain accurate documentation. Cross‑train with other Claims Analysts to provide departmental support as needed. Communicate with customers via inbound/outbound calls, email, written correspondence, and fax to ensure successful claim resolution. Maintain detailed records of customer interactions, including inquiries, complaints, and actions taken. Maintain familiarity with company products and policies and know where to obtain assistance for complex inquiries. Participate in special projects and assist with overflow work across Claims functions. Conduct all business in compliance with applicable laws, regulations, and contractual obligations, upholding ethical behavior and the Compliance Program. What could accelerate your success in this role We're looking for someone who: Is known for their attention to detail and high accuracy Stands out for their research, analytical, and problem‑solving skills Demonstrates strong written and verbal communication abilities Is recognized for their ability to stay organized and manage multiple tasks under pressure Has 2 years of claims experience (life claims experience preferred but not required) Charter of the French language clause (if needed): (Beginner, intermediate, or advanced) English proficiency, as the role involves communicating with policyholders, agents, funeral homes, and internal business partners on a daily basis. Why you'll love working with us A work environment where learning and development merge with a collective pursuit of excellence A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more! Apply now and get ahead of your career, where your talent really belongs! Still unsure about applying? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply — your place might be with us, and we want to get to know you! Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations. Company American-Amicable Life Insurance Company of Texas Posting End Date 2026-06-01 About us American Amicable is a part of iA Financial Group, one of the largest insurance and wealth management groups in North America. Our headquarters is in Waco, TX. Tracing its roots back to 1910, the American-Amicable Life Insurance Company of Texas is a progressive special markets insurer. The Company offers innovative life insurance and annuity products developed to target the individual needs of protection, wealth creation, and estate preservation. iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group's stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor! Our Commitment to Diversity and Inclusion At iA American, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us. Someone from our team will be happy to assist you. Can't find an opening that suits you? We'd still love to meet you, please click here to introduce yourself. iA American has been thoughtfully built by iA Financial Group through the acquisition of Innovative Aftermarket Systems (IAS), SouthwestRe, and Dealers Assurance Company (DAC). Our US headquarters is in Austin, TX. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, and in-house administration. American Amicable traces its roots back to 1910 and is a progressive special markets insurer. Based in Waco, TX, the Company offers innovative life insurance and annuity products developed to target the individual needs of protection, wealth creation, and estate preservation. • Medical, Dental, and Vision Insurance • Company-Paid Term Life, AD&D Insurance, Long and Short-Term Disability Insurance • Company-Paid Health Advocate Benefit • Wellness Allowance • Generous Paid Time Off Plan and Holidays • 401(k) With Company Match • Competitive Bonus Program • Employee Assistance Program • Employee Discount Program Our differences make us unique, and even stronger. That's why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts! To learn more click here. iA Financial Group is the strength of a company with a human side, with its over 9,000 employees. Together, we have earned the trust of more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we're a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it's by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. We're invested in you. To learn more about opportunities, visit: iA Financial Group Careers