IT Applications Associate Consultant, Corporate Legal Technology Solutions

Harbor is seeking a skilled and customer-focused Associate Consultant with experience in implementing technology solutions to join our team. This role involves hands-on software implementation, client onboarding, issue resolution, and collaboration with internal teams to deliver high-quality solutions. You’ll play a key role in bridging technical capabilities with business needs while continuously improving our support and implementation processes. Work Location & Hours: This is a remote/hybrid position in Manila, Philippines. For the first 3-6 months, employees will align with USA business hours (9am - 5pm EST). Following these first several months, Harbor will adjust the schedule to better fit Manila hours based on long-term Harbor and client needs. The long-term schedule will be finalized after the first 9 months of employment. Also, there may also be a week of training early on, in person at the Manila office, during Manila business hours. ---

Key Responsibilities:

• Implement, configure, and support software solutions based on customer requirements. - Engage with clients to understand their business processes and recommend suitable configurations. - Troubleshoot and resolve application issues efficiently, coordinating with technical teams as needed. - Be open to learning new technologies, such as Luminance, Salesforce, Litify, Agiloft, Ironclad, Onit, TeamConnect, iManage, and NetDocuments to support Harbor implementation projects. - Communicate effectively with both technical and non-technical stakeholders to ensure clarity and alignment. - Serve as a liaison between product, engineering, and customers to advocate for user needs and product improvements. - Contribute to the creation of documentation, training materials, and internal knowledge bases. - Manage multiple priorities and maintain clear communication throughout implementation or support lifecycles. - Identify areas for process optimization and contribute to continuous improvement initiatives. #### Experience, Education and Qualifications: