Air Import Supervisor

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services. The Air Import Supervisor is responsible for overseeing day-to-day air import operations, ensuring accurate and timely handling of shipments in accordance with company and customer expectations. This role supports the Import Manager in executing operational goals and is a key liaison between the operations team and leadership to help maintain process efficiency and high service standards. ESSENTIAL FUNCTIONS: Coordinate and monitor the daily workflow of the Air Import teams. Ensure timely and accurate processing of documentation and system updates. Support rate quoting and shipment coordination with overseas offices and agents. Assist with vendor coordination and follow up on service issues or escalations. Maintain open communication with customers and resolve issues as they arise. Support adherence to customer SOPs and compliance requirements. Ensure documentation and transactions are completed according to defined procedures. Work closely with the Import Manager and internal stakeholders on KPIs, performance metrics, and process improvements. Serve as point of contact for escalated issues from team members or customers. SUPERVISORY RESPONSIBILITIES: This role includes direct supervision of team members. Responsibilities include: Oversee work assignments of Import Specialists and/or Coordinators. Provide guidance, training, and day-to-day support to team members. Assist with onboarding and development of new staff. Monitor attendance and productivity, escalating issues as needed. Support the Import Manager in maintaining team performance standards and morale. Step in as operational backup during employee absences or high-volume periods. Ensure the business processes are implemented according to Company guidelines. Provide back-up for the department during times of employee absence and/or increased business. QUALIFICATIONS: Minimum 2+ years of experience in air import operations within a freight forwarding environment. At least 1–2 years of supervisory or lead experience preferred. Cargowise (C1) experience is strongly preferred. Strong communication and interpersonal skills. Excellent time management and organizational abilities. Customer service mindset and problem-solving capabilities. Proficiency in Microsoft Office (Excel, Outlook, Word). Ability to manage multiple priorities in a fast-paced environment. EDUCATION/EXPERIENCE: High School diploma or GED required; additional education in logistics or international business a plus. Prior experience handling both air import shipments. Supervisory or team lead experience preferred. Familiarity with freight forwarding systems and global logistics processes. Knowledge of ISF & ISF procedures. Knowledge of POA & FPOA entry processes. Good working knowledge of FDA & OGA transactions. Knowledge of TIB / CARNETS. ENVIRONMENT: 100% performed in climate-controlled internal office environment working under normal office conditions. While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds. ADDITIONAL: The responsibilities associated with this job will change from time to time in accordance with the Company's business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above. The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. DEFINITIONS: (if any abbreviation, the meaning needs to be inserted) Management retains discretion to add or change duties of this position at any time. JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. NOTICE TO APPLICANTS JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT "KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER." JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY. JAS prides itself on its exceptional service and competitive pricing that comes about through the hard work and skill of the people who make up the JAS organization. The mission of JAS is to focus on innovation and maintain a commitment to deliver the product securely and on time. This mission flows through its vast global network of 38 subsidiaries, hundreds of official agent locations, and 4,200+ employees across more than 90 countries. JAS' commitment to innovation in the fields of shipping, 3PL, and freight forwarding puts it in a unique class of select companies which concentrate on specialized projects as well as commodity shipping initiatives. JAS is a premier "go-to" company for those wishing to move cargo from anywhere in the world to anywhere else in the world. Through the use of advanced tracking technologies, sophisticated global communications, and a large team of experts across a broad spectrum of specialties, JAS is able to cost effectively handle the shipping of everything from tiny camera parts up to the massive components required to build an oil rig. Transporting cargo is a complex endeavor. JAS is the brand you can trust to satisfy your most demanding requirements.