Desktop Support

To apply to a Varex Imaging position, please create an account and sign-in. CURRENT VAREX IMAGING EMPLOYEES: Please apply by logging into your internal Workday Account. Summary The Desktop Support provides desktop support services for end users across the organization. This role is responsible for troubleshooting common to moderately complex hardware, software, connectivity, account, peripheral, and endpoint issues while supporting day-to-day IT operations. This position is suited for an experienced desktop support technician who can work independently on routine and intermediate support requests, follow established processes, document work clearly, and escalate more complex issues when appropriate. Job Description Key Responsibilities · Provide day-to-day desktop support for hardware, software, peripherals, printers, remote access, and enterprise applications. · Troubleshoot common and moderately complex issues related to Windows 10/11, Microsoft 365, authentication, network connectivity, endpoint performance, and business applications. · Assist with user account, device, and access-related support using approved tools and procedures. · Support walk-up, remote, and general desktop support activities. · Perform endpoint imaging, provisioning, deployment, repair coordination, and device recovery tasks. · Support endpoint backup solutions through participation in backup enrollment, setup, and validation using approved tools. · Support virtual desktop (VDI) environments including VDI provisioning and basic troubleshooting. · Support software installations and updates, through desk-side support or using supported tools including RMM pushes and software portals. · Participate and execute regular patching activities, including monthly OS and application patching, remediation, compliance tracking, and patching success. · Proactively identify recurring endpoint issues and contribute to improving system reliability and performance · Act as Tier 2 escalation support for endpoint-related issues and resolve moderately complex problems independently · Escalate complex, recurring, or high-impact issues to senior technicians or other IT groups when needed. · Create and update knowledge base articles, troubleshooting notes, and support documentation. · Maintain accurate ticket documentation, communicate clearly with end users, and follow established SLA and escalation processes. · Assist with project work such as device refreshes, software rollouts, hardware deployments, and site support activities. Required Qualifications · 3+ years of experience in desktop support, service desk support, EUC support, IT operations, or a related technical support role. · Experience troubleshooting Windows 10/11, Microsoft 365, endpoint hardware, printers, peripherals, remote support tools, and common enterprise applications. · Experience with endpoint management platforms such as Intune, SCCM, ManageEngine Endpoint Central, Tanium, or similar. · Working knowledge of Active Directory, Entra ID/Azure AD, user and device administration, authentication, VPN, and basic network troubleshooting. · Experience with endpoint lifecycle activities such as imaging, provisioning, deployment, refresh, repair, and recovery. · Experience using ticketing platforms such as ServiceNow, Jira Service Management, or similar. · Understanding of IT support practices including incident management, request fulfillment, escalation, SLA adherence, and knowledge management. · Strong customer service, communication, documentation, organization, and troubleshooting skills. · Ability to work independently on assigned tickets and escalate appropriately when additional support is needed. Preferred Qualifications · Experience with software deployment, patching, device compliance, or endpoint inventory reporting. · Basic PowerShell or scripting experience. · Experience supporting Microsoft Teams Rooms, conference rooms, or AV systems. · Experience supporting multi-site, enterprise, manufacturing, healthcare, finance, or other operationally complex environments. · Experience with IT asset management or hardware lifecycle support. · CompTIA A+, Network+, Microsoft, ITIL Foundation, or similar certifications. Typical Education and Experience Associate's degree or equivalent 3 - 5 years of related experience Time Type: Full time Job Type: Regular Work Shift: First Shift Pay Rate Type: Hourly Benefits and Perks Varex Imaging provides competitive pay and benefits to support the financial, physical, and emotional well-being of the people who make our company successful. Medical Insurance Dental/Vision 10 Paid Holidays PTO Employee Stock Purchase Plan 401K match Paid Parental Leave Short & Long-Term Disability and Life Insurance Competitive Pay Flexible Schedules Variety of Shift Options Free Safety Shoes Friendly Work Environment On-site Cafeteria, Company Nurse, Credit Union, and Gym Free Coffee and Soda Tuition Reimbursement Employee Referral Program Career Advancement Opportunities Employee Discounts EV Charging Stations All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. Life at Varex Imaging Varex Imaging Corporation is a leading innovator, developer, and manufacturer of X-ray imaging component solutions, which includes X-ray tubes, digital flat panel detectors, software, and other key components of X-ray imaging systems. With a 50+ year history of successful innovation, you will find our components in countless medical, industrial, and security imaging applications worldwide. Our mission states that through the talent of our people and vision of customers, we help improve and save lives throughout the world by making the invisible visible. Our values of Excecution, People, Integrity, and Collaboration are foundational to our success in upholding our mission. We cannot make the invisible visible and uphold our mission without our EPIC employees, who deliver cutting edge technology globally, consistently pursue the highest quality standards, engage in a diverse and ethical workforce, inspire innovation, and showcase a customer mindset. We strive every day to make a difference in the lives of both our customers and theirs. At Varex, our employees' success is our success. Come and learn more! Visit www.VarexImaging.com