Mobile Phone Repair Store Manager - Tottenham Court Road

Mobile Phone Repair Store Manager Location: Tottenham Court Road Salary: £29,512.35 basic plus commission Hours: 40 hours per week. Do you enjoy working with technology, taking ownership and helping others succeed? At iSmash, we bring broken devices back to life and support customers when they need us most. As a Store Manager you will take full responsibility for a customer‑facing repair store, balancing hands‑on technical work with leadership, organisation and commercial awareness. This role suits someone confident working independently, comfortable leading from the front and motivated by quality, trust and results. About the Role You will be responsible for running a store‑based repair location, supporting incoming walk‑in customers alongside scheduled repairs. As the senior presence in the store, you will lead daily operations, deliver high‑quality repairs and ensure every customer receives a professional, reassuring experience. Alongside technical delivery, you will oversee appointments, stock management, store standards and local sales opportunities. You will also play a key role in supporting and mentoring team members, sharing your expertise and setting clear standards for service and repair quality. You will work autonomously, reporting to the Area Manager, with clear accountability for performance, customer satisfaction and overall store success. The goal is simple: make your store the trusted local destination for reliable, high‑quality device repairs. Key Responsibilities Act as Store Manager for your location, taking ownership of daily operations Support walk‑in customers and manage scheduled repair appointments Complete high‑quality repairs on smartphones and tablets, including screens, batteries and cameras Serve as the lead technician and technical authority within the store Support, coach and mentor team members, sharing technical knowledge and best practice to build confidence and capability Lead by example, setting standards for customer service, professionalism and repair quality Manage repair workflows and priorities throughout the week Oversee stock control, ordering and inventory accuracy Maintain store presentation, safety and security standards Proactively recommend accessories and solutions to support sales growth What You'll Need Proven hands‑on experience repairing smartphones or tablets, ideally with Apple, Samsung and Google devices Confidence working independently and taking accountability for results Strong organisational skills with the ability to manage customers, repairs and stock Clear, friendly communication skills and a customer‑first mindset A proactive approach to problem solving, mentoring and sales opportunities What We Offer £29,512.35 basic salary plus an attractive commission structure Quarterly store manager bonus Ongoing training and personalised career development 21 days holiday plus 8 bank holidays, increasing with length of service Company pension scheme and additional benefits A supportive, high‑performance culture with annual awards and recognition The opportunity to run and shape your own store within a growing business About iSmash iSmash provides fast, reliable repairs for smartphones, tablets and computers, alongside accessories and refurbished devices. Founded in 2013, we now operate 37 locations across the UK and continue to grow. We proudly offer a lifetime warranty on screen repairs. iSmash is part of Assurant, Inc., a Fortune 500 global leader serving over 300 million consumers worldwide. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Join iSmash and help create a world without #techstress #LI‑Onsite We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive. Learn more at jobs.assurant.com. What's the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. AI and Biometric Usage Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant's privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here. iSmash, the UK's leading tech repair brand, was founded in 2013 with a simple mission: to provide fast, reliable, and high-quality repair services for the technology that's become essential to our connected lives. Entrepreneur Julian Shovlin saw a need for convenient, expert repairs, and iSmash quickly grew to 38 locations, earning authorised partnerships with industry leaders like Samsung and Google, and becoming an Independent Repair Provider for Apple. At iSmash, expert technicians offer same-day repairs for smartphones, tablets, and laptops, often completing them within 30 minutes. This commitment to speed and quality, backed by lifetime warranties, has earned the trust of over 1.6 million customers. In April 2024, iSmash became part of the Assurant family. This exciting move allows us to expand our support of the connected world, offering our customers even greater convenience and value through an extended network of repair locations and a shared dedication to exceptional service. Just as Assurant is committed to helping people thrive in a connected world, iSmash is dedicated to keeping those connections running smoothly. Together, we're making technology more accessible and reliable for everyone.