Posted May 5, 2026
Key Responsibilities:
Define, maintain, and continuously evolve the global O2C process framework covering all sub-towers including Customer Master Data & Credit Management, Order Processing & Billing, Collections Dunning & Disputes, Cash Application & Reconciliation, and Reporting & Analytics. - Own and govern process standards, KPIs, and SLA definitions across delivery regions to ensure compliance with SOX audit and internal control frameworks. - Lead digital transformation initiatives by developing and executing the O2C Digital Transformation Roadmap incorporating AI, RPA, OCR, and analytics-driven automation. - Establish and drive competency-based career frameworks for O2C professionals across Staff, Senior, and Manager levels, while fostering a culture of innovation and ownership. Qualifications Required:
Education: Chartered Accountant (CA), CPA, ACCA, MBA (Finance), or equivalent professional qualification. - Experience: 15-20 years of progressive experience in Finance Operations / Shared Services / Transformation with at least 4-5 years in an O2C leadership or GPO role. - Proven experience in automation-led process transformation, process design, and capability development. - Hands-on experience with digital platforms, ERP migrations, and analytics implementations. Key Responsibilities:
Define, maintain, and continuously evolve the global O2C process framework covering all sub-towers including Customer Master Data & Credit Management, Order Processing & Billing, Collections Dunning & Disputes, Cash Application & Reconciliation, and Reporting & Analytics. - Own and govern process standards, KPIs, and SLA definitions across delivery regions to ensure compliance with SOX audit and internal control frameworks. - Lead digital transformation initiatives by developing and executing the O2C Digital Transformation Roadmap incorporating AI, RPA, OCR, and analytics-driven automation. - Establish and drive competency-based career frameworks for O2C professionals across Staff, Senior, and Manager levels, while fostering a culture of innovation and ownership. Qualifications Required:
Education: Chartered Accountant (CA), CPA, ACCA, MBA (Finance), or equivalent professional qualification. - Experience: 15-20 years of progressive experience in Finance Operations / Shared Services / Transformation with at least 4-5 years in an O2C leadership or GPO role. - Proven experience in automation-led process transformation, process design, and capability development. - Hands-on experience with digital platforms, ERP migrations, and analytics implementations.
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