Technical Services Engineer

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE

As a Technical Support Engineer (TSE), you will be part of our 24x7 global support team, helping customers run their business-critical workloads on Pure. You will work on issues spanning hardware, software, and customer environments, combining deep technical troubleshooting with clear, calm communication. Our culture is built on Persistence, Creativity, Teamwork, Ownership, and Customer First. You will be expected to live these values every day while collaborating closely with peers across Support, Engineering, and the field. WHAT YOU'LL DO

• Own and resolve support cases across a range of severities, including high-urgency incidents impacting customer production environments. - Troubleshoot complex environments involving storage, networking, operating systems, hypervisors, and applications, using logs, traces, and remote access tools. - Drive clear customer communication: set expectations, share action plans, and provide concise, professional updates until the issue is fully resolved. - (PSE, Engineering, Escalation Management, SEs, and field) to drive faster resolution of complex issues and long-running escalations. - in internal notes, JIRAs, KBs, FAQs, and runbooks so others can benefit from your work and we continually improve our service. - by sharing knowledge, delivering trainings/brown-bags, and informally mentoring less-experienced engineers. - Participate in as needed for a 24x7 global service.