IFS0165 - Director, Retirement Product Management

Job Description NRECA is a unique national trade association providing advocacy, financial services and business support services to over 900 consumer owned electric cooperatives across the country. NRECA employees are united by our mission, inclusive culture, collaborative workplace and commitment to service excellence. As a "best place to work" employer, we operate with integrity, transparency and a spirit of innovation. Are you ready to be part of a dynamic, inclusive, and mission-driven insurance and financial services team? At NRECA, we cultivate and reward a commitment to delivering service excellence to our members every day. Our culture emphasizes a strong sense of belonging and integrity, driven by our core values of collaboration, communication, creative problem solving, and accountability. The work we do to develop and administer industry-leading employee benefit plans and services is diverse and intellectually challenging, and the results help improve the quality of life for hard working Americans all across the country. If you are motivated by mission and values, as well as competitive pay and outstanding benefits, then this is the place for you. Position Summary: Oversees the full life cycle of NRECA's retirement product offerings (including defined contribution and defined benefit plans) serving a nationwide membership in 48 states. Evaluates customer needs, monitors competitors, and creates and maintains a five-year product development road map. Defines and communicates short- and long-term product integration and management strategies for the retirement programs, supporting a comprehensive benefits outsourcing solution for electric cooperatives. Evaluates and recommends enhancements and new services for retirement plans and supports the implementation of the retirement product development strategy and roadmap. Collaborates with other NRECA internal departments to ensure program compliance, competitiveness and affordability. Position is eligible for NRECA's hybrid schedule which allows flexibility to work from home up to 2 days per/week Essential Duties and Responsibilities: Leads the retirement product offering and monitor industry and competitor trends for enhancement opportunities. Manages a team of subject matter experts and analysts responsible for designing and delivering retirement products and services to cooperatives. Develops, implements and maintains the retirement product vision, strategy, and 5-year roadmap, including defining short- and long-term integration strategies for defined benefit and defined contribution programs, to ensure that NRECA remains the provider of choice for cooperative's pension and employee savings programs. Directs the evaluation and relationship management of vendor firms engaged to manage the retirement programs. Collaborates with NRECA's strategic sourcing & procurement team to oversee contract negotiations with current and future vendors, ensuring performance aligns with contract expectations and delivers an appropriate return on investment; directs vendor audits and performance review to identify areas for improvement. Serves as the business sponsor for the design and development of retirement and savings products/tools and directs their integration with other benefits programs sponsored by NRECA. Leads efforts to deliver accurate, reliable and affordable customer service and problem resolution, leveraging NRECA's business process excellence model. Develops and maintains business unit metrics to monitor customer satisfaction and participation, business gains and losses, unit P&L, and utilization at both the co-op and participant level, supporting management of the offering portfolio and reporting to senior management. Ability to report to the office when required. Direct Reports to this Position: Sr. Retirement Products Advisor Retirement Systems, Principal Analyst II, 401(k) Reconciliation Services (3) Qualifications Formal Education Required: Bachelor's degree in a related field or an equivalent combination of education, training, and additional experience. Master's degree preferred. Experience and Certifications Required: 10+ years of experience in retirement (defined benefit and defined contribution) product administration and management required; direct knowledge of multiple-employer plans a plus 5+ years managing and/or marketing other retirement, investment and/or group health/welfare insurance programs also preferred CEBS, CFP, ChFC, and/or QKA certification desired FLSA Status: Exempt Knowledge, Skills and Abilities Required (as demonstrated by prior work experience): Knowledge of ERISA, IRS and DOL regulations and laws related to defined contribution and defined benefit plan administration. Strong knowledge of institutional investments and asset management desired; financial planning and/or executive compensation consulting experience a plus Demonstrates skill in leading product and project teams, building effective groups that consistently deliver strong outcomes. Demonstrates skill in the successful execution of business process re-engineering, workflow design, and change management initiatives. Skilled in overseeing and managing vendor relationships. Skilled in the use of technology to integrate the "user experience" across multiple product lines and delivery channels in order to simplify usability and enhance productivity, efficiency, and accuracy. Ability to effectively present complex ideas/issues to large groups and C-suite executives required. Ability to communicate, both verbally and in writing, with a diverse membership, employees and/or vendors in a clear and precise manner. Ability to use Microsoft Office tools (Excel, Word, Outlook, Power Point) and to operate various office equipment such as personal computers, copier, printer, fax machine or other job-related equipment. Essential Physical Requirements: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. Disclaimer Statement: The preceding job description has been written to reflect management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Additional Requirement: The preceding job description has been written to reflect management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail humanresources@nreca.coop or call: 703-907-5992 - NRECA Arlington Human Resources. Please call 402-483-9275 - NRECA Lincoln Human Resources, for Lincoln, NE employment opportunities. We will make a determination on your request for reasonable accommodation on a case-by-case basis. The U.S. Equal Employment Opportunity Commission (EEOC) recently released the 'Know Your Rights' poster, which updates and replaces the previous "EEO is the Law" poster and "EEO Is the Law Poster Supplement". Pay Transparency Non-Discrimination. NRECA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information. E-Verify. As a Federal Contractor, NRECA is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. For more information about life at NRECA please visit www.Electric.coop. Learn more about who we are, career opportunities, employer awards and life at NRECA. The National Rural Electric Cooperative Association (NRECA), with offices in Arlington, VA and Lincoln, NE is the trade association for over 900 consumer-owned electric cooperatives serving more than 42 million people. At NRECA, we work with people who are leaders in their fields. They are down-to-earth, hardworking professionals committed to helping our members serve their communities. Our work is interesting, constantly evolving, and requires new skills to meet the changing needs of a dynamic industry. Employees are united around the compelling purpose and history of electric cooperatives which allows teams and individuals to thrive as they collaborate and engage to accomplish great things in the pursuit of our mission. And topping it off, NRECA cares about each person's overall well-being, encouraging health, financial security, and a sustainable work/life balance. Learn more about who we are at https://www.electric.coop/our-organization/careers.