Associate, Learning Services

Key Responsibilities

• Design, build, and maintain moderately complex LMS configurations aligned to learning requirements
• Manage curricula, assignments, rules, and course structures within defined standards
• Independently troubleshoot and resolve LMS issues and escalations
• Ensure LMS builds are accurate, scalable, and delivered on time
• Support LMS‑related integrations, data workflows, and enhancements as assigned
• Validate LMS data accuracy and reporting outputs
• Generate and interpret reports to support learning delivery and stakeholder needs
• Identify and raise opportunities for system or process improvements
• Act as a functional partner to Learning, Operations, P&C, and other stakeholders
• Translate learning and business requirements into viable LMS solutions
• Communicate timelines, risks, and delivery status clearly and proactively
• Balance multiple concurrent LMS workstreams effectively
• Uphold LMS standards, quality controls, and governance practices
• Support testing and rollout of LMS enhancements or updates
• Reinforce execution standards and escalation protocols

Requirements

• Bachelor’s degree or equivalent practical experience in learning technology, systems administration, or a related field
• 3-5+ years of experience administering or supporting a Learning Management System
• Experience managing complex LMS configurations and learning builds
• Experience supporting multiple concurrent learning initiatives
• Experience with Absorb LMS or similar enterprise LMS platforms
• Experience supporting LMS integrations or data workflows
• Experience in regulated or SOP‑driven environments
• Advanced LMS administration and troubleshooting skills
• Ability to work with LMS data for reporting and validation
• Advanced proficiency in Microsoft 365
• Ability to interpret requirements and translate them into LMS solutions
• Exposure to eLearning content tools or standards (e.g., SCORM, Articulate)
• Familiarity with automation, integrations, or learning analytics concepts

Skills, Knowledge and Specialist Expertise

• Ability to work independently and own LMS workstreams end‑to‑end
• Strong analytical and problem‑solving skills
• Clear communication with technical and non‑technical stakeholders
• Ability to manage competing priorities and escalate appropriately
• Experience contributing to system or process optimization efforts
• Experience working independently in a fast‑paced, cross-functional environment

What’s In It For You

• Remote Work Practices: Cogstate is a virtual first company. Cogstate employees can work from anywhere where Cogstate is registered to business within the United States, Australia, or the United Kingdom! - Generous Paid Time-off: Cogstate employees receive 20 days of vacation leave, 10 days of personal leave and 10 paid public holidays. - 401(k) Matching: As you invest in yourself and your future, Cogstate invests in you too: we match up to3% of your yearly salary in Cogstate’s 401k program. - Competitive Salary: We offer competitive base salaries plus additional earning opportunities based on the position. - Health, Dental & Vision Coverage: We've invested in comprehensive health & dental insurance options with competitive company contributions to help when you need it most. We also offer free vision insurance for all full-time employees. - Short-Term & Long Term Disability Life Insurance: 100% employer sponsored
• Pre-Tax Benefits: Healthcare and Dependent Care Flexible Spending Accounts
• Learning & Development Opportunities: Cogstate offers a robust learning program from mentorships to assistance with programs to improve knowledge or obtain certifications in applicable areas of interest.