Health Coach (New York)

• Full-time commitment: Training runs 8 hours a day, with two days per week in-office
• Hands-on practice: Frequent assignments, role plays, and feedback to build confidence and skill. - Real-world preparation: Learn about Motivational Interviewing, care coordination, and how to help patients navigate social needs such as food, housing, and transportation. - Culture of support: Dedicated trainers, clinical mentors, and peer cohorts guide you every step of the way. At the end of your apprenticeship, you’ll complete a sign-off process to begin full-time patient care with the knowledge, tools, and community to succeed. What you’ll do

As a Health Coach, you will be a trusted partner to patients, helping them understand their conditions, stay engaged in their care, and take practical steps toward better health. You’ll work closely with a care team of clinicians to coordinate care and support patients holistically. Key areas you’ll add value

• Conduct one-on-one coaching sessions in homes or community settings, building trusted relationships with up to 20 patients each week. - Educate patients about chronic conditions such as diabetes, COPD (Chronic Obstructive Pulmonary Disease), asthma, CHF (Congestive Heart Failure), and hypertension. - Motivate and empower patients through goal setting, accountability, and culturally sensitive health coaching. - Help patients engage or re-engage with primary care, including scheduling visits and ensuring follow-up after hospitalizations. - Support care coordination by reviewing charts, confirming appointments, and helping patients prepare for visits. - Guide patients in identifying and accessing community, health plan, and government resources (e.g., food assistance, housing, transportation) using resource directories and other tools. - Document patient encounters and progress accurately in our internal database-Salesforce  to inform the broader care team. - Collaborate with Nurse Practitioners and Social Workers to facilitate case reviews and support patients with complex needs. - Communicate patient risks or complications promptly to clinical team members for follow-up and triage. - Support other tasks as needed to best meet the needs of the patient, their primary care provider, or the care team

What you’ll bring

• 2+ years of experience in customer service, community work, teaching, case management, or other people-centered roles. - High School diploma or GED required (some college or healthcare experience preferred). - Strong interpersonal and organizational skills; able to build rapport quickly and follow through consistently. - Comfort with technology and adaptability, experience using systems like Salesforce or willingness to learn. - Ability to work independently and collaboratively across a care team. - Commitment to health, wellness, and supporting others in achieving their goals. - Local travel on a regular basis - required (up to 70%) within the surrounding community. Who we’re looking for

• Empathetic, humble, and conscientious—you inspire trust and motivation in others. - Comfortable with change and ambiguity; self-directed and adaptable in a fast-paced environment. - A practical problem solver who acts quickly and thoughtfully to move work forward. - Skilled at building authentic connections with people from all walks of life. - Curious, open to feedback, and driven by continuous learning. - A strong ambassador for Diverge Health’s mission, values, and purpose. In-Person Training & Work Requirements This role includes in-person training and patient visits. We believe learning together and meeting patients face-to-face are essential parts of the Health Coach experience. Employees living more than 60 minutes from the Diverge office during typical commuting hours may be eligible for an exemption from in-person training requirements. Office location is subject to change based on market needs.

Compensation:

• The hourly rate for this position is $26.00
• Eligible for consideration of an annual performance-based bonus, contingent on individual contributions and overall company goals. Our Investors

Diverge Health is funded by GV and incubated by Triple Aim Partners, which since 2019 has partnered with entrepreneurs to co-found and launch eight companies focused on improving the quality, experience and total cost of healthcare. At Diverge Health we believe that a diverse set of backgrounds and experiences enrich our teams and enable us to realize our mission. If you do not have experience in all areas detailed above, we encourage you to share your unique background with us and how it might be additive to our team. Special Considerations

Diverge Health is dedicated to the principles of Diversity, Equity and Inclusion and Equal Employment Opportunities for all employees and applicants for employment. Our decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance and business needs.

At this time, we are unable to support hiring in Alaska and Hawaii due to our primary operations being based in the Eastern and Central time zones.

Candidates must be authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.