Business Analyst (CRM)

3-6 years of experience as a Business Analyst with expertise in Duck Creek Distribution Management System (DCT/DMS). - Strong analytical and problem-solving skills. - Excellent communication and interpersonal abilities. - Familiarity with CRM, ERP, policy admin, billing, and claims systems is a plus. (Note: No additional details of the company were present in the provided job description) As a Duckcreek DMS Business Analyst at Coforge, your role involves analyzing business needs, designing optimized processes, documenting requirements, and supporting the implementation and enhancement of DMS modules. You will collaborate with Business Architects and key stakeholders to assess existing capabilities and identify high-level business requirements. Your expertise in Duck Creek Distribution Management System will be crucial in ensuring seamless delivery, upgrades, and optimization of Duck Creek solutions. Key Responsibilities:

Collaborate with Business Architects and key stakeholders to assess existing capabilities and identify high-level business requirements. - Elicit, document, and maintain detailed functional requirements, user stories, and use cases. - Translate requirements into clear specifications for technical teams and ensure shared understanding across stakeholders. - Conduct training sessions for business users and internal teams on DMS features and workflows. - Convert business requirements into test scenarios and expected outcomes for UAT. - Support QA activities, including reviewing test cases and validating test results. Serve as a subject matter expert (SME) for Duck Creek DMS. - Configure and customize distribution workflows based on business needs. - Support implementations, upgrades, and system enhancements. - Work with technology teams to ensure smooth integration of DMS with CRM, ERP, policy admin, billing, claims, and other enterprise systems. - Ensure compliance with company standards, data integrity, and governance requirements. - Identify process gaps, bottlenecks, and improvement opportunities across distribution workflows. - Document, test, and validate system changes and ensure alignment with business goals. Qualifications Required:

3-6 years of experience as a Business Analyst with expertise in Duck Creek Distribution Management System (DCT/DMS). - Strong analytical and problem-solving skills. - Excellent communication and interpersonal abilities. - Familiarity with CRM, ERP, policy admin, billing, and claims systems is a plus. (Note: No additional details of the company were present in the provided job description)