You are an experienced ServiceNow ITOM Developer/Consultant with 5 to 15 years of experience and expertise in Event Management, Discovery, Service Mapping, and Orchestration. Your role involves designing, implementing, and optimizing IT Operations Management solutions on the ServiceNow platform to enhance service visibility, infrastructure monitoring, and operational efficiency. **Key Responsibilities:**
Design, develop, and implement ServiceNow ITOM solutions including Event Management, Discovery, Service Mapping, and Orchestration. - Configure and maintain ServiceNow Discovery to populate the CMDB with accurate configuration data. - Implement and optimize Service Mapping to visualize IT infrastructure and business service relationships. - Configure Event Management to process events from monitoring tools and create actionable alerts. - Develop and maintain Orchestration workflows for automating IT operations processes and infrastructure tasks. - Integrate ServiceNow ITOM with third-party monitoring tools like SolarWinds, Dynatrace, AppDynamics, Splunk, etc. - Ensure data accuracy and integrity in the CMDB through best practices in discovery and service mapping. - Build custom workflows, scripts, and automation using ServiceNow scripting (JavaScript, Glide APIs). - Troubleshoot and resolve issues related to ITOM modules and integrations. - Collaborate with infrastructure, cloud, and application teams to enhance service visibility and operational efficiency. - Adhere to ServiceNow best practices, governance standards, and platform security guidelines. - Support upgrades, enhancements, and ongoing maintenance of the ServiceNow ITOM platform. **Qualifications Required:**
Strong experience in ServiceNow ITOM modules: Event Management, Discovery, Service Mapping, Orchestration. - Good understanding of ServiceNow CMDB architecture and data model. - Hands-on experience with MID Server configuration and troubleshooting. - Experience in ServiceNow scripting (JavaScript, Glide APIs, Business Rules, Script Includes). - Experience integrating ServiceNow with monitoring tools and third-party systems. - Familiarity with IT Infrastructure (Servers, Network, Cloud, Applications). - Knowledge of ITIL processes and IT service management concepts. The preferred skills for this role include experience with Cloud Discovery (AWS, Azure, GCP), knowledge of ServiceNow ITSM modules, experience with REST/SOAP APIs and integrations, and ServiceNow ITOM or CIS certifications. You are an experienced ServiceNow ITOM Developer/Consultant with 5 to 15 years of experience and expertise in Event Management, Discovery, Service Mapping, and Orchestration. Your role involves designing, implementing, and optimizing IT Operations Management solutions on the ServiceNow platform to enhance service visibility, infrastructure monitoring, and operational efficiency. **Key Responsibilities:**
Design, develop, and implement ServiceNow ITOM solutions including Event Management, Discovery, Service Mapping, and Orchestration. - Configure and maintain ServiceNow Discovery to populate the CMDB with accurate configuration data. - Implement and optimize Service Mapping to visualize IT infrastructure and business service relationships. - Configure Event Management to process events from monitoring tools and create actionable alerts. - Develop and maintain Orchestration workflows for automating IT operations processes and infrastructure tasks. - Integrate ServiceNow ITOM with third-party monitoring tools like SolarWinds, Dynatrace, AppDynamics, Splunk, etc. - Ensure data accuracy and integrity in the CMDB through best practices in discovery and service mapping. - Build custom workflows, scripts, and automation using ServiceNow scripting (JavaScript, Glide APIs). - Troubleshoot and resolve issues related to ITOM modules and integrations. - Collaborate with infrastructure, cloud, and application teams to enhance service visibility and operational efficiency. - Adhere to ServiceNow best practices, governance standards, and platform security guidelines. - Support upgrades, enhancements, and ongoing maintenance of the ServiceNow ITOM platform. **Qualifications Required:**
Strong experience in ServiceNow ITOM modules: Event Management, Discovery, Service Mapping, Orchestration. - Good understanding of ServiceNow CMDB architecture and data model. - Hands-on experience with MID Server configuration and troubleshooting. - Experience in ServiceNow scripting (JavaScript, Glide APIs, Business Rules, Script Includes). - Experience integrating ServiceNow with monitoring tools and third-party systems. - Familiarity with IT Infrastructure (Servers, Network, Cloud, Applications). - Knowledge of ITIL processes and IT service management concepts. The preferred skills for this role include experience with Cloud Discovery (AWS, Azure, GCP), knowledge of ServiceNow ITSM modules, experience with REST/SOAP APIs and integrations, and ServiceNow ITOM or CIS certifications
