You will play a key role in shaping how thousands of services run in production at Agoda, enabling teams to move quickly while maintaining reliability, security, and efficiency at scale. As a Technical Product Manager for Production Deployments, your responsibilities will include defining and evolving the platforms that govern how services are deployed, operated, scaled, and managed in production. You will collaborate with platform engineers, SREs, and application teams to enhance software release processes, resource consumption, risk management, and cost-effectiveness throughout the service lifecycle. In this role, you will have the opportunity to:
Own the full product lifecycle for production deployment and runtime platformsfrom discovery and design through adoption and continuous improvement. - Define a clear long-term vision for managing production services, including deployment, operating, scaling, upgrades, and decommissioning. - Partner with platform engineers, SREs, and service owners to identify operational challenges and prioritize high-impact platform capabilities. - Enable safer and more efficient releases through automation, standardization, and platform guardrails. - Drive visibility and controls around resource usage and cost, enabling teams to optimize and right-size their services. - Design and evolve self-service capabilities and controls that allow teams to manage services independently while meeting reliability and security standards. - Balance delivery velocity with reliability, capacity management, and cost efficiency. - Define and track key metrics across the service lifecycle, including deployment frequency, change failure rates, resource utilization, cost efficiency, and recovery time. - Communicate clearly across engineering and leadership, including during complex or high-impact production situations. - Demonstrate strong ownership and execution, driving initiatives from concept through broad adoption across a large engineering organization. - Stay current with industry practices in CI/CD, cloud platforms, platform engineering, cost optimization, and large-scale service operations, and apply them pragmatically. To succeed in this role, you will need:
Experience working in or closely with production environments, with an understanding of how services are deployed, operated, scaled, and supported in live systems. - Ability to comprehend developer and service-owner requirements at a technical level, including the workflows and controls needed to operate applications in production. - Proven ability to navigate differing requirements, such as speed vs. safety, flexibility vs. standardization, and team-specific needs vs. platform consistency. - 3+ years of experience in technical product or program management within a highly technical environment. - Strong product thinking and communication skills, with the ability to influence and align engineering teams without direct authority. Join Agoda and be part of a dynamic team that is revolutionizing the world of travel through innovative technology solutions. You will play a key role in shaping how thousands of services run in production at Agoda, enabling teams to move quickly while maintaining reliability, security, and efficiency at scale. As a Technical Product Manager for Production Deployments, your responsibilities will include defining and evolving the platforms that govern how services are deployed, operated, scaled, and managed in production. You will collaborate with platform engineers, SREs, and application teams to enhance software release processes, resource consumption, risk management, and cost-effectiveness throughout the service lifecycle. In this role, you will have the opportunity to:
Own the full product lifecycle for production deployment and runtime platformsfrom discovery and design through adoption and continuous improvement. - Define a clear long-term vision for managing production services, including deployment, operating, scaling, upgrades, and decommissioning. - Partner with platform engineers, SREs, and service owners to identify operational challenges and prioritize high-impact platform capabilities. - Enable safer and more efficient releases through automation, standardization, and platform guardrails. - Drive visibility and controls around resource usage and cost, enabling teams to optimize and right-size their services. - Design and evolve self-service capabilities and controls that allow teams to manage services independently while meeting reliability and security standards. - Balance delivery velocity with reliability, capacity management, and cost efficiency. - Define and track key metrics across the service lifecycle, including deployment frequency, change failure rates, resource utilization, cost efficiency, and recovery time. - Communicate clearly across engineering and leadership, including during complex or high-impact production situations. - Demonstrate strong ownership and execution
