Accounts Receivable Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Accounts Receivable Specialist Position Summary The Accounts Receivable Specialist plays a key role in supporting accurate cash application, proactive collections efforts, and the maintenance of healthy customer accounts. This position is responsible for ensuring timely follow-up on outstanding balances, maintaining accurate records, and supporting the resolution of billing and payment issues. This role is ideal for a detail-oriented professional who thrives in a fast-paced environment, values accountability, and takes pride in delivering consistent, high-quality work that supports both operational excellence and strong customer relationships. What Success Looks Like We will know the Accounts Receivable Specialist is successful when they consistently demonstrate: Timely and professional follow-up on assigned accounts Accurate payment application and account maintenance Reduction of past-due balances within assigned portfolio Clear and professional communication with customers Reliable documentation of collection activity and commitments Prompt escalation of risks, disputes, or unresolved issues Strong collaboration with internal billing and accounting teams Key Responsibilities Accounts Receivable & Collections Support Perform regular follow-up on assigned customer accounts regarding outstanding balances Maintain consistent collection activity according to established schedules and expectations Document all customer communication, payment commitments, and account updates Escalate unresolved or high-risk accounts appropriately Payment Application & Reconciliation Support daily payment application and account reconciliation activities Monitor incoming payments and update customer account statuses Identify discrepancies between payments received and outstanding balances Ensure account records remain accurate and up to date Billing Dispute & Resolution Support Identify billing issues or disputes impacting payment activity Assist with gathering documentation needed for dispute resolution Track open disputes and support follow-up through resolution Communicate recurring issues or trends to leadership Customer Communication Communicate professionally with customers regarding: Outstanding balances Payment status updates Basic invoice-related questions Utilize approved communication methods and messaging standards Escalate complex or sensitive situations when appropriate Data Accuracy & Reporting Maintain detailed and accurate account notes and records Ensure collection activity is documented in a timely manner Support accurate AR aging and reporting processes Assist with report preparation and account research as needed Team Collaboration Partner closely with the Billing Operations & AR Manager on priorities and escalations Support workload balancing and team coverage as needed Participate in AR meetings and process improvement discussions Contribute to a positive, team-oriented work environment What You Bring Behavioral Competencies Strong attention to detail and organizational skills Ability to manage multiple priorities in a fast-paced environment Accountability and ownership of assigned responsibilities Professional communication and customer service mindset Strong follow-through and problem-solving abilities Adaptability and willingness to learn new systems and processes Ability to work independently while collaborating effectively within a team High level of integrity and professionalism Qualifications Preferred Experience 3+ years of experience in accounts receivable, billing, accounting, or related fields Experience with ERP or accounting systems required Experience supporting reconciliations, collections, or month-end close activities preferred Exposure to audit support processes is a plus Skills & Technical Knowledge Proficiency in Microsoft Office, including Excel, Outlook, Teams, and Word Strong analytical and spreadsheet skills Excellent written and verbal communication skills Strong customer service and relationship management abilities Process-oriented mindset with strong accuracy and attention to detail Comfortable learning and utilizing new technology and systems Important Role Boundaries The Accounts Receivable Specialist does not independently: Approve credits, refunds, or write-offs Negotiate payment terms without authorization Resolve complex billing disputes independently Make accounting or revenue recognition decisions Communicate policy exceptions without leadership approval All exceptions and approvals must be escalated through the Billing Operations & AR Manager. Physical Requirements Office environment with in-office presence required at least three days per week Ability to sit for extended periods while working on a computer Ability to occasionally lift up to 20 pounds Frequent use of standard office equipment and computer systems Why Join FHI? At FHI, we believe our people drive our success. We value accountability, teamwork, integrity, and service-minded leadership. This role offers an opportunity to grow your accounting and business operations experience while contributing to a collaborative and fast-moving environment. Additional Location: If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Get more than a job - get a career! Build a foundation for your future while you gain experience and create connections. At FHI we pride ourselves on helping associates reach their full potential by providing training and on the job experiences that excite and drive success.