Emergency Communications Trainer - City of Birmingham

TARGET CLOSE DATE: 06/12/2026 PAY GRADE: Grade 24 TYPE: Full time JOB SUMMARY: The City of Birmingham is seeking to hire a well-qualified, motivated Emergency Communications Trainer to oversee the training of new call center staff, including Communication Operators I & II, Public Safety Dispatchers, and Public Safety Telecommunicators, and will act as these employees' direct supervisor throughout the 16-week training program. Employees in this job class train dispatch personnel on job duties and ensure there is appropriate coverage of the communications center at all times. COMPENSATION & BENEFITS: The City of Birmingham provides competitive pay and comprehensive benefits packages to include medical and dental insurance, employer-sponsored retirement plan (pension), generous paid holidays, sick and vacation leave, and more. The pay range for this job is listed below: $54,849 - $85,092 MINIMUM QUALIFICATIONS: The following are job-related qualifications that are required for employment consideration for this position: Communications Training Officer - Instructor Certification from Association of Public-Safety Communications Officials (APCO). Supervisory experience (e.g., directing tasks, approving time off, conducting performance appraisals) in a public safety dispatch call center setting. PREFERRED QUALIFICATIONS: The following are job-related qualifications deemed desirable by the City of Birmingham. These qualifications may be considered by a hiring agency when reviewing applications and inviting candidates to participate in subsequent steps in the selection processes. Center Manager Certification Program (CMCP) Certification from National Emergency Number Association (NENA). Emergency Number Professional (ENP) Certification from Association of Public-Safety Communications Officials (APCO). TYPICAL JOB DUTIES: Conducts and/or facilitates Emergency Communications training sessions by creating presentations, facilitating discussion, using audio-visual equipment, and evaluating information retention to ensure that departmental employees meet legally-mandated Emergency Communications training objectives. Supervises staff by assigning and distributing work, directing staff in their job duties, monitoring progress of work, providing feedback and/or training. Conducts training needs assessments by researching relevant rules (e.g., regulations, laws, licensure requirements), developing questions, and collecting/analyzing participant data in order to identify gaps between employees' current Emergency Communications knowledge levels and legally-required knowledge. Develops Emergency Communications training content and/or materials by researching topics, setting objectives, creating outlines, and selecting delivery methods in order to ensure that training information is effective, up-to-date and relevant to employees' work duties. Coordinates the administration of Emergency Communications training programs by scheduling training courses, creating a training calendar, securing appropriate training spaces (e.g., sites/rooms), and setting up equipment/materials to ensure that legally-mandated training is provided in a timely and effective manner. Maintains employee training data by creating electronic databases, assisting employees with registration, tracking course attendance, documenting course completion, working with technical staff to address issues, and writing reports in order to keep accurate records of legally-mandated training activities. Identifies external training opportunities/resources by researching external trainers/consultants, developing contracts for services, and coordinating enrollment in order to provide professional development opportunities for Emergency Communications department employees. Coordinates special Emergency Communications training events (e.g., luncheons, graduation, awards ceremony) by securing locations, creating staffing schedules, requesting special guest speakers, arranging catering, and soliciting input/feedback from participants in order to provide unique educational opportunities for departmental employees. Engages in activities designed to ensure professional development, awareness of developments in the field, and knowledge of relevant practices, rules, laws, policies, and/or guidelines. Maintains relevant Emergency Communications training licensure, certification(s), registration(s), etc. by completing continuing education credit units (CEUs) in order to stay abreast of relevant industry developments. PHYSICAL DEMANDS: Job is primarily sedentary involving sitting for long periods of time, but may involve occasional walking or standing for brief periods. WORK ENVIRONMENT: Work is conducted almost exclusively indoors in a call center setting. Work involves use of standard office equipment, such as computer, phone, copier, etc. Job requires working holidays, overtime (e.g., in the morning, during lunch, or after normal working hours), and/or nights. This policy applies to all terms and conditions of employment with the Personnel Board of Jefferson County, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Each Merit System member city/agency operates its own equal employment opportunity policies available on the individual city/agency website. ACCOMMODATION: To request an accommodation in the application or hiring process due to your own ongoing medical condition or disability, please contact our Accommodations Coordinator at accommodationrequest@pbjcal.org or phone at 205-279-3500 (select option 1) Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time. The accommodation process is reserved solely for job seekers with disabilities requesting accessibility assistance or accommodation in the job application process. NOTE: This job posting may close before, or be extended beyond, the listed Target Close Date based on the employment needs of the Merit System. More detail regarding this job is available by clicking Apply. DISCLAIMER: This job posting is not meant to be an all-inclusive list of the job duties, responsibilities, or skills and abilities required for this position and may be changed at the discretion of the Personnel Board at any time. Welcome to JobsQuest! JobsQuest is the gateway to civil service employment in the Merit System of Jefferson County, Alabama. The Merit System is comprised of approximately 8,000 employees in over 800 different kinds of jobs throughout 18 cities and five county-wide agencies within Jefferson County. JobsQuest is administered by The Personnel Board of Jefferson County (PBJC). To learn more about the PBJC, visit our website at http://www.pbjcal.org.