Customer Care Coordinator

Job Description This is a replacement vacancy. Under the direction of the Operations Manager and reporting to the Supervisors of Coordination, the Customer Care Representative will act as the primary point of contact for clients and field staff. Responsible for providing superior customer service skills as they match clients in need of care to appropriate field staff. This is a Part-Time opportunity. Must be available for an 8-hour shift anytime between 6am to 10pm on weekdays & alternating weekends. If the following statements sound like you, then you might make a great Customer Care Representative! I always provide the highest level of customer service. I have exceptional telephone etiquette. I can handle stressful and emotionally charged situations while maintaining a high level of customer service. I am a good listener, and can communicate well, both written and verbally. I have a strong desire to help others through public service. I have experience with multitasking in a busy environment. I am proficient with computers, and I have experience with Microsoft Office products. Perks to the position: Flexible scheduling Health and dental benefits Satisfaction of helping those in need Competitive compensation Qualifications Completion of post-secondary education is an asset. One year of administrative or office experience is preferred. Intermediate software skills are required, software scheduling experience is also an asset. Superior Customer service skills are necessary. Ability to effectively communicate both through oral and written mediums. Demonstrate compassion, tact and diplomacy when interacting with clients and their families. Responsibilities Answering all in-coming calls Provide one-call service solution where applicable. Triage the calls to forward to appropriate desk for response. Provide a compassionate and understanding approach to client concern. Feel good knowing you are making a difference in the lives of those that we provide care. We are committed to providing an accessible and inclusive hiring process. Accommodations are available on request for candidates taking part in all aspects of the selection process. Time Type Part time Compensation Details Compensation will be discussed during the recruiting process. As the leading home care provider in the country, ParaMed Home Health Care, has proudly been helping Canadians live better at home since 1974. When you join ParaMed, you become part of a caring community of over 12,000 dedicated professionals committed to delivering compassionate, person-centred care. We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position. Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process. We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us. ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request. ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before. Our Mission To provide people with the care they need, wherever they call home. Our Vision Everyone in Canada has access to the care and support they need to live their best lives. Our Values We embrace every person for the individual they are. We care for each person as we would our own family. We collaborate with others because we achieve more together. We are relentless in our efforts to improve. We respect the resources entrusted to us.