Workplace Engineering Manager

WE ARE LANDSEC We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we've created the UK's leading portfolio of urban places and one of the largest real estate companies in Europe. Our £10 billion portfolio is built around premium workplaces, the country's pre-eminent retail platform, and a residential pipeline that will redefine urban life. We've honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world. Places where life happens. Where businesses grow. And where cities are defined. The Role: Reporting to the Senior Workplace Technical Manager, you will play a key part in enabling us to deliver premium workspace experience for our customers. Getting the basics right is important. To do that, you will have responsibility for making sure our workspaces are well run and maintained. You will manage by example, setting the standard for delivering brilliant customer experiences by creating productive and enjoyable environments in some of our most prestigious workspaces across the UK Creating a workspace that provides an exceptional experience is our priority, so it is vital that you promote and maintain positive relationships with our customers and local communities. As a result, you will provide a responsive and proactive service to customers and internal stakeholders working with appointed service partners. Salary: Competitive The Location: This role will be based in London The Team: You will be responsible for supporting the Workplace Manager to deliver the technical performance of several Landsec assets within London, ensuring all properties and the estate are well maintained, safe and compliant. What you will be responsible for: Engineering Strategy Support the Senior Workplace Technical Manager to ensure the M&E contractor maintains all equipment on site in line with all H&S regulatory compliance guidelines and advises where upgrades or replacements are required to ensure these standards continue to be met as guidance changes. Customer Experience Manage positive relationships with occupiers ensuring they understand the technical operation of the building and their responsibilities for maintenance and repair. Ensure appropriate communications are issued to all parties during any projects and ongoing maintenance tasks. Support customers with all technical queries ensuring excellent customer service levels at all times. Work with customers to support their energy reduction plans Review occupiers' proposals for demise alterations and assist the Building Surveyors with consents Manage occupiers' connections to landlord systems to protect our Landsec assets during fit out and witness on completion Operational Efficiencies & Decarbonisation Reduce the operational energy intensity of the managed properties to 145kWh/m2 by 2030. Designs reflect current best practice for the effective and efficient operational management of the development at handover. All to the current workplace methodologies employed by our operations team and service partners. Collaborate with the key stakeholders and Senior Workplace Technical Manager and Landsec Engineering colleagues to map out a decarbonization strategy for Media City Service Partner Management Proactively ensure our 'Hard Services' Service Partners are regularly reviewed, and that SLA's are being appropriately managed and monitored. Positively influence the culture of the business, role modelling the ability to learn, develop and apply new skills, embrace new ways of working and collaborating across functions. Data Management The customer experience remains at the forefront of designs. Projects Supporting the Senior Workplace Technical Manager to ensure all major works projects are fully appraised and costed for sign off and are included as part of the 5-year business plan budgeting process. This role will support with major works across the responsible assets with involvement at the design, implementation, and operational stages to minimise the impact on other colleagues and occupiers. Responsibility for ensuring the future proofing of the fabric of the buildings across the estate. Technical Expertise Be a subject matter expert and offer your knowledge and experience to Customers and colleagues to support their own needs and requirements for service excellence. Your skills, experience and qualifications: Essential Criteria Proven track record of working within a team. Ability to work with people at all levels of the business to achieve results. A high standard of computer literacy will be required. Willingness to work outside of 'normal' office hours. City & Guilds Electrical/Mechanical Qualification Desired Criteria HND/HNC in a relevant engineering field CIBSE Membership Current / Previous HVAP #INDHP Life and Benefits at Landsec We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work. Below are some of our core benefits, make sure to visit our My Total Reward page for more information. Performance based annual bonus plan 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special 'My Day' to take off for whatever you choose. Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution. Private medical insurance, Health Cash Plan, Life assurance and income protection. Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details) Two different share plans enabling you to share in the success you will help to build Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20% And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause Diversity and Inclusion At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential. We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing recruitmentqueries@landsec.com To find out more about our approach, visit our Diversity and Inclusion page. We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we've created the UK's leading portfolio of urban places and one of the largest real estate companies in Europe. Our £10 billion portfolio is built around premium workplaces, the country's pre-eminent retail platform, and a residential pipeline that will redefine urban life. We've honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world. Places where life happens. Where businesses grow. And where cities are defined. We have a great benefits package, there to support you with your work-life balance and in moments that matter. Visit our Benefits and Career Development Page for more information All qualified applicants will receive consideration for employment and we do not discriminate on the grounds of age, disability, gender identity and gender expression, sexual orientation, marital or civil partner status, pregnancy and/or parental status, ethnicity, race, nationality, citizenship, cultural background, socio-economic background, religion or belief Depending on the nature of your role, Landsec may be able to offer different ways of working to fit around your lifestyle. We know that flexible working can make a real difference to your wellbeing and professional development, and in turn can benefit us as an employer and our customers. The flexible working options available to you is something that can be discussed at the interview stage during the recruitment process To apply for a role at Landsec please click apply in any available role, create a candidate account and upload your CV with the supporting information. Stage 1: Review CV's Once you have applied your application will be assessed against the required skills, experience and qualifications. Commonly you will be informed whether you move onto the interview process via a telephone call or email message within 2 weeks of your application being uploaded. Stage 2: Interview In most cases the interview process will take between 2-4 weeks with a single on-site interview that may be supported by telephone interviews. In more senior positions you may be asked to attend site and meet other members of the team for less formal interviews. Stage 3: Offer and Contract If you are successful a verbal offer will be made and your start date discussed before a contract and offer is sent out to you via the candidate account you applied through. You will be able to review and sign this online. You will be fully supported by Landsec's recruitment team during this process. Stage 4: Onboarding Once you have signed your contract you will be able to onboard through our HR system providing us with all the details and completing your benefit selection, your pre-employment screening and any additional onboarding tasks you may have.