Collections Specialist

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. ESSENTIAL DUTIES Transactional collection processing duties may include but are not limited to: Initiate collection calls for customers and ensure that they are maintained at a high volume and in compliance with the company's collections policies and procedures, and a positive customer service experience is received. Document detailed notes into the collections tracking system, coordinate follow up calls, resend invoices, and research any client account discrepancies. Set up payment terms up to $25,000. Ensure timely and accurate processing of all customer correspondence including collection letters. Work independently with Relationship Leads and Clients regarding payment arrangements, collections, skip tracing and client issues. Submit write off Requests with appropriate approvals Credit research, initiate client refunds and credit applications Submit requests to AR Team for sending accounts to collections Processing of credit card payments Reporting & Analysis duties may include but are not limited to: Analyze and recommend resolution for disputed issues with clients and subsequently set up payment terms and administer stop work program (when in place). Perform quick account analysis and initiate difficult account analysis to the AR Team Initiate Credit Memo requests as needed to Primary Biller and Finance Biller Build and maintain relationships with Relationship Leads and Finance Management for additional assistance with more complex collection situations. EDUCATION/CERTIFICATIONS Associate's degree or equivalent experience - Required TECHNICAL SKILLS Ability to communicate both verbally and written with diverse audiences - Required Strong Microsoft Office skills - Required EXPERIENCE 1-3 years relevant experience - Required Professional Services experience - Preferred OTHER SKILLS Active listening skills are extremely important – Required Ability to remain calm and professional in difficult situations- Required Negotiating skills- Required At RSM, we offer a competitive benefits and compensation package for all our people.  We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.  Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits   https://rsmus.com/careers/el-salvador.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com. Not ready to apply yet? Join our Talent Community Why do we work at RSM? It just feels good here. We foster an environment of camaraderie, collaboration and learning—one in which you can be your authentic self and feel seen and supported by leaders and colleagues as you pursue your personal and professional best. Expanding our team with dedicated teammates, values-driven individuals and diverse thinkers results in better work—and a great work experience. Our clients benefit from fresh insights and energy as we partner to support them, and our teams enjoy a work environment that inspires and empowers them to thrive.