Business Partnership & Alliances - Senior Manager - Loyalty Business

Partnership & Acquisition

Identify and target potential partners across industries (FMCG, retail, travel, e-commerce, BFSI, hospitality, etc.) for loyalty tie-ups. Pitch the value proposition of our loyalty solutions and negotiate win–win partnership agreements. Build multi-sector partner portfolios to enhance member redemption and earning opportunities. Account Management & Relationship Building

Manage key partner accounts to ensure satisfaction, retention, and growth. Collaborate with partners on co-branded campaigns, joint promotions, and customer engagement initiatives. Track partner performance and recommend optimization strategies. Market Research & Strategy

Conduct competitor analysis, industry trend monitoring, and opportunity mapping in the loyalty space. Work with product and marketing teams to align partner offerings with customer needs and company goals. Revenue & KPI Management

Deliver on sales and partnership acquisition targets. Ensure partner deals contribute to incremental revenue, customer acquisition, and engagement KPIs. Required Skills & Qualifications:

Education: Bachelor’s degree (MBA preferred) in Business, Marketing, or related field. Experience: 3–7 years in business partnerships (preferably in loyalty programs, rewards platforms, fintech, CRM, brand alliances, brand marketing, or allied sectors). Proven track record of closing B2B deals and managing partner portfolios. Skills: Strong negotiation, presentation, and networking abilities. Understanding of loyalty program mechanics, reward redemption models, and partnership monetization. Ability to work cross-functionally with product, marketing, and analytics teams. Proficient in MS Office and CRM tools. Key Attributes:

Entrepreneurial mindset with a passion for partnerships. Strong communication and interpersonal skills. Ability to work in a target-driven, fast-paced environment. Analytical thinking with data-driven decision-making capabilities. KPIs

Number of new partnerships signed. Partner revenue contribution to overall loyalty program. Customer engagement and redemption rates driven by partner offers. Retention and satisfaction scores of existing partners. Why Join Paytm:

At Paytm, our mission is to bring half a billion Indians into the mainstream economy through innovative financial technology solutions. Our success is driven by our people’s collective energy and an unwavering focus on our customers and merchants. Today, Paytm is India’s largest merchant acquirer and one of the leading fintech companies, powering millions of businesses across the country.