IT Technical Specialist 2.5 (MSP Experience Required)

You will thrive in this role if you:

• Are proactive, detail-oriented, and excel in technical and client management skills. - Have a passion for delivering high-quality technical solutions and building meaningful client relationships. Position Responsibilities

• Proactively manage and nurture technical relationships with assigned clients, serving as their primary technical contact. - Lead 3–5 major IT infrastructure projects per year from design to deployment

• Oversee the day-to-day management of large, technically complex client accounts, including detailed issue tracking, root cause analysis, and resolution. - Develop and execute comprehensive technical support strategies aligned with client needs and business objectives. - Collaborate closely with the Service Manager and cross-functional teams to enhance service delivery, optimize technical operations, and achieve client satisfaction goals. - Drive continuous service level improvements through proactive monitoring, analysis of service metrics, and implementation of best practices. - Effectively communicate technical concepts and solutions to both technical and non-technical audiences. - Maintain up-to-date knowledge of industry trends, emerging technologies, and best practices in IT management and support. Qualifications & Skills

• Minimum 3–5 years of progressive experience in IT client services, technical support, or related fields, preferably within a Managed Service Provider (MSP) environment is required. - Strong technical proficiency in:

• Enterprise workstation deployments and management. - Small to medium network deployments, including Cisco ASA or equivalent network components, VPN tunnels, and firewall configurations. - Windows Server, VMWare, and Hyper-V deployments, including clustering and virtualization technologies. - Virus detection, protection, and remediation strategies for workstations and servers. - Active Directory (AD) management, Exchange administration, file and share permissions, and group policy management. - CompTIA Network+ or equivalent experience required. - MCSA or CCNA to strongly preferred

• Demonstrated ability to troubleshoot and resolve complex technical issues independently and collaboratively. - Excellent interpersonal and communication skills, with a proven track record of building strong client relationships and effectively managing client expectations. Technology Stack You’ll Use

• PSA/RMM: ConnectWise Manage, N-Able N-Central

• Networking: Cisco ASA, Fortinet FortiGate, Ubiquiti Unifi

• Infrastructure: Windows Server (2016–2022), VMware, Hyper-V

• Identity & Email: Active Directory, Group Policy, Exchange, Microsoft 365

• Security: SentinelOne, Bitdefender, FortiClient EMS

Credentials and Experience

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred. - Proven experience in a client-facing technical role, with a track record of successfully managing multiple client accounts and exceeding service level agreements. - Strong commitment to continuous learning and professional development, staying updated with industry advancements and best practices. - Experience in IT project management, ITIL practices, or other relevant frameworks is an asset. What We Offer You

• Compensation & Benefits: Competitive salary ($60,000–$80,000), Bonus targets tied to client retention, project success, and a comprehensive benefits package. - Career Growth: Opportunities for funded certifications, mentorship, and career advancement into senior-level roles. - Work Environment: A collaborative and innovative atmosphere with flexible scheduling and hybrid options. - Supportive Leadership: An inclusive team that values creativity, professional development, and work-life balance. Our Commitment

At Netdigix Systems, we foster a culture of collaboration, innovation, and respect. We empower employees through continuous learning, professional development, and a commitment to work-life balance. Our competitive compensation package includes salary, bonus incentives, and comprehensive benefits to support your well-being and growth. We are dedicated to diversity and inclusion, building a workforce that reflects our community and values fairness in every aspect of our selection process. Join Netdigix Systems and experience a workplace where your contributions are valued, your career ambitions are supported, and innovation drives excellence.