Customer Service Representative

We're thrilled that you are interested in joining us here at the Amynta Group! A local, well-established insurance agency is seeking a full time entry level Customer Service Representative to provide support to the Customer Service Department in processing all lines of commercial insurance in accordance with quality and service standards developed by the agency. He/she will be responsible for processing policies and policy changes, answering calls, client follow-up and assisting in the growth of the business. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* The ideal candidate should possess a dedication to providing friendly, customer-oriented service. He/she must be organized and detail oriented, able to multi-task & prioritize, be readily adaptable to change and direction and able to work well with others in a team environment. A willingness to work in a fast-paced, growing organization is a must. Day to day service of assigned accounts including binders, certificates, policies, endorsements, audits Set priorities and manage workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities Handle service requests including coverage questions, billing questions, change requests and general advice that require timely, courteous and knowledgeable responses Maintain a cordial and effective relationship with clients, co-workers, carriers and other business contacts Complete other tasks as directed by agency management Researches, responds to and resolves customer issues in a timely fashion. Retrieves information from company systems (based on customer inquiry) and communicates information back to the customer in a clear and educated manner. Documents all customer information, communications and sales in CRM system. BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE) 1 year minimum office experience (Required) 2+ year's minimum office experience (Preferred) High School Diploma or GED (Required) Working knowledge of Microsoft Office (Required) MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS Mastery of the English language, both written and verbal. Strong attention to detail, is dependable and follows through. Strong professional communication skills, both written and verbal. Excellent organization and time management skills. Ability to accurately process many tasks in a deadline driven environment. Must demonstrate a "can-do" attitude by taking initiative, being enthusiastic, flexible and dependable. Strong work ethic and excellent time management skills. Strong interpersonal skills and ability to work well with people throughout the organization. Willingness to maintain a professional appearance and provide a positive company image. The Amynta Group (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process. About Us Amynta Group is a premier insurance services company with more than $3.5 billion in managed premium and 2,000 associates across North America, Europe, and Australia. An independent, customer-centered and underwriting-focused company, Amynta serves leading carriers, wholesalers, retail agencies, auto dealers, OEMs, and consumer product retailers with innovative insurance and warranty protection solutions. Amynta operates through three segments: Managing General Agencies; Warranty, including automotive, consumer and specialty equipment; and Specialty Risk Services. For more information, visit amyntagroup.com. Benefits This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. https://cigna.com/legal/compliance/machine-readable-files