Upshop is seeking a Product Manager responsible for helping define, build, and deliver product capabilities within Upshop’s retail operations platform. This role will partner closely with engineering, design, data, and customer-facing teams to develop solutions that help grocery retailers improve operational efficiency, reduce waste, and drive profitability. The Product Manager will work directly with customers and internal stakeholders to understand operational challenges and translate them into clear product requirements and priorities. This role requires someone comfortable working in a SaaS product environment with an understanding of APIs, integrations, and platform-based software systems. The ideal candidate can effectively collaborate with both technical teams and retail operators, ensuring that product solutions are technically sound while addressing real-world operational needs. Key Responsibilities
Product Strategy & Planning
Contribute to the development and execution of product strategy and roadmap initiatives
Identify product opportunities based on customer feedback, operational challenges, and market trends
Define product priorities aligned with company objectives
Develop product requirements, use cases, and user stories
Product Development & Delivery
Partner with engineering and UX teams to design and deliver new product capabilities
Participate in agile development processes including sprint planning, backlog grooming, and release planning
Ensure product features meet functional, usability, and scalability requirements
Support testing, validation, and product launch activities
Customer & Market Engagement
Engage directly with customers to understand operational workflows and product needs
Conduct customer interviews, feedback sessions, and discovery activities
Gather insights from sales and customer success teams to inform product decisions
Represent customer needs within the product development process
Technical Collaboration
Work closely with engineering teams on features involving APIs, integrations, and SaaS platform capabilities
Translate business and operational requirements into technical product specifications
Support integration requirements with retailer systems and third-party solutions
Cross-Functional Collaboration
Partner with engineering, UX, data science, revenue, and customer success teams
Support go-to-market readiness for new product releases
Communicate product updates and priorities across internal stakeholders
Qualifications
Required
Bachelor’s degree in business, technology, engineering, or related field (or equivalent experience)
3–6+ years of experience in product management or product-related roles
Experience working in SaaS or enterprise software environments
Experience collaborating with engineering teams in an agile product development environment
Strong communication and stakeholder management skills
Ability to translate customer and business needs into clear product requirements
Technical Knowledge
Working knowledge of APIs, integrations, and modern SaaS platform architecture
Ability to collaborate effectively with engineering teams on technical product features
Familiarity with product management tools and agile workflows
Familiarity with AI-enabled tooling and emerging AI capabilities**,** including the ability to evaluate opportunities for AI-driven features within SaaS products. Preferred Experience
Experience in grocery retail, food service, supply chain, or store operations technology
Exposure to data-driven product development
Familiarity with AI-enabled tools, automation technologies, or predictive analytics
