Associate Manager - Project Support Services

Qualifications:

• Bachelor's degree or equivalent and relevant formal academic/vocational qualification
• Previous experience equivalent to 7+ years providing the knowledge, skills, and abilities required for the role
• 1+ year of leadership responsibility
• Equivalency in some cases, including a combination of appropriate education, training, and/or directly related experience Knowledge, Skills, and Abilities:
• Attain and maintain a good working knowledge of ICH GCP, applicable regulations, and Company/Client procedural documents
• Strong knowledge in all phases of clinical trials, specifically study startup, study maintenance, and study closeout
• Manage, engage, motivate, mentor, and retain staff effectively
• Budgets, projects, and metrics management (financial and business acumen)
• Handle multiple tasks simultaneously, meet rigorous timelines, and work effectively in stressful situations
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills, including a strong command of English, and exceptional interpersonal and conflict resolution abilities
• Willingness to travel if required As an Associate Manager of Project Support Services, your primary focus will be on people and performance management of team members, with a secondary focus on operational management. You will act as the point of escalation regarding performance concerns and training needs to ensure adherence to the company's SOPs and policies. Your role will involve serving as a positive leadership and professional role model for all staff, providing direct coaching and development support to your operational teams. Additionally, you may support management and executive staff in various global clinical development departments on various tasks, workstreams, or initiatives. Collaborating with the resourcing team, other PSS people managers, and study managers will be essential to meet resourcing needs and critical study deliverables/milestones, utilizing negotiation skills when necessary. You will be responsible for approving courses of action on salary administration, hiring, corrective action, and terminations. Furthermore, you will review and approve time records, expense reports, requests for leave, and overtime. Any other duties and projects will be assigned by leadership. - Directly supervise individual contributors, administrative support, and/or entry-level professionals
• Manage a team of employees responsible for various centralized administrative, logistical, technical, and facilitative tasks
• Oversee and execute deliverables to ensure the achievement of departmental goals
• Collaborate with the resourcing team and other PSS people managers to meet resourcing needs and critical study deliverables/milestones, using negotiation skills when required

Qualifications:

• Bachelor's degree or equivalent and relevant formal academic/vocational qualification
• Previous experience equivalent to 7+ years providing the knowledge, skills, and abilities required for the role
• 1+ year of leadership responsibility
• Equivalency in some cases, including a combination of appropriate education, training, and/or directly related experience Knowledge, Skills, and Abilities:
• Attain and maintain a good working knowledge of ICH GCP, applicable regulations, and C