Lead Engineer – Observability Platform

At Miele, we are establishing a modern observability platform and telemetry ecosystem across applications, infrastructure, and customer-facing digital services. We are looking for a senior platform engineer who can architect and potentially own Miele's observability platform from the ground up and evolve it into a scalable, company-wide capability. This is not a pure delivery role. We are seeking someone who combines hands-on engineering excellence, platform thinking, and the ability to enhance and scale an enterprise-grade observability platform. What will you do: As a Lead Observability Platform Engineer, you will take a leading role in designing, implementing, and advancing Miele's observability platform and operating model. You will: Define and drive the technical vision for observability across applications, infrastructure, and customer-facing services Own the observability platform as a product, including reliability, scalability, lifecycle management, and operational excellence Provide self-service capabilities, templates, standards, and enablement for engineering teams Design and implement scalable solutions for logs, metrics, traces, APM, RUM, and search Build and evolve telemetry pipelines, dashboards, alerts, detections, and integrations for internal stakeholders Contribute to adjacent domains such as security analytics, SIEM, XDR, and threat detection use cases Standardize and automate platform deployment, configuration, and lifecycle management Lead the onboarding of new use cases and drive the consolidation of existing monitoring and observability tooling Work closely with engineers, architects, security specialists, service owners, and vendors to deliver robust and future-ready solutions Translate business and operational needs into measurable technical outcomes such as SLIs, SLOs, SLAs, reliability indicators, and actionable insights Run technical evaluations, PoCs, and vendor assessments, ensuring decisions balance scalability, cost, flexibility, and data constraints Establish engineering standards, telemetry governance, and operational best practices to ensure scalable platform adoption across teams Evolve the observability platform as an internal product focused on reliability, usability, adoption, and engineering enablement Why this role matters This role is part of a strategic transformation to establish a unified observability and monitoring capability across Miele. The goal is not simply to implement tools, but to create an end-to-end ecosystem that turns telemetry data into operational intelligence, enabling engineering teams to operate reliable, measurable and observable services resulting in better customer experience. You will play a key role in building the technical foundation for operational intelligence, reliability engineering, and digital experience monitoring across the organization. About you You have a strong platform engineering mindset and enjoy building scalable observability ecosystems that cover telemetry pipelines, monitoring, alerting, search, and digital experience monitoring. What you bring Several years of experience in a senior engineering role such as Software Engineer, DevOps Engineer, SRE, Platform Engineer, or Security Engineer Strong experience with observability platforms. Exposure to tools such as Splunk, Elastic, Dynatrace, Grafana, Datadog, New Relic, or similar platforms Experience with search, data pipelines, ingestion, retention, and analytics Understanding of telemetry cost, governance, sampling, and optimization Experience working with cloud platforms, Linux, Docker, Kubernetes, and distributed systems Scripting or automation skills in Python, Ruby, or similar languages Familiarity with APM, RUM, synthetic monitoring, alerting, incident management, and ITSM integrations Experience defining and measuring SLIs, SLOs, SLAs, and monitoring KPIs Experience in vendor evaluation, technical PoCs, and platform selection processes Strong communication skills with the ability to bridge technical and business stakeholders A proactive, analytical, and growth-oriented mindset What makes you successful The right person for this role combines strong platform engineering capabilities with deep technical expertise and long-term strategic thinking. You will connect business outcomes with engineering decisions, design scalable systems, and enable teams through automation, self-service capabilities, and clear operational standards. Most importantly, you care about impact: building an observability capability that improves reliability, efficiency, transparency, and decision-making across the organization. For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming "forever better" which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.