As a Product Technical Lead, you are the bridge between the product vision and technical execution. You will lead product architecture discussions, define technical roadmaps, and guide engineering teams to deliver high-performance, scalable solutions for the AI chatbot platform BotPenguin. This role requires strategic thinking, hands-on development expertise, and leadership skills to align cross-functional teams toward product success. You will closely collaborate with product managers, senior engineers, AI experts, and business stakeholders. Additionally, you will conduct code reviews, mentor junior developers, and ensure high software quality standards. This position offers exciting opportunities to build impactful AI-driven solutions and shape the future of conversational automation. **Key Responsibilities:**
Lead technical architecture design and roadmap planning for BotPenguins core platform. - Collaborate with the Product Manager to align product vision with technical execution. - Translate product requirements into scalable solutions with engineering teams. - Design and develop core modules related to automation, chat assignment, analytics, and multi-agent support. - Implement technical best practices, coding guidelines, and documentation standards. - Evaluate and integrate AI models, agents, and automation tools based on product needs. - Ensure performance, security, and scalability across global deployments. - Support Customer Success and QA teams with technical issue resolution and RCA. - Drive technical discussions, conduct code reviews, and ensure timely feature delivery. - Foster a culture of continuous improvement, collaboration, and innovation. - Collaborate with the Product Team to plan and implement technical solutions for new features. - Define software architecture and create low-level designs with Technical Leads & Senior Developers. - Mentor junior engineers, providing guidance on best practices and career growth. - Conduct automated unit & integration testing, document technical processes, APIs, and troubleshooting guides. - Monitor system performance, suggest improvements, and resolve technical challenges. **Qualifications Required:**
Education: Bachelor's degree in Computer Science, IT, or related field. - Experience: 5+ years in software engineering with at least 2+ years in a technical leadership role. - Technical Skills:
Proven experience in scalable system design and product architecture. - Strong understanding of MEAN/MERN Stack technologies. - Experience in software architecture planning and low-level design. - Ability to implement scalable, high-performance solutions. - Hands-on experience in backend API development & UI integration. - Familiarity with cloud platforms like AWS and containerization (Docker, Kubernetes). - Understanding of AI/ML concepts in development. - Knowledge of version control tools like GitLab/GitHub and project management tools like Notion. - Soft Skills: Strong analytical mindset, leadership skills, and passion for mentoring. **Additional Details:**
Top reasons to work with us:
Lead the architecture and evolution of a fast-growing AI product used globally. - Be part of a cutting-edge AI startup driving innovation in chatbot automation. - Work with a passionate and talented team that values knowledge-sharing and problem-solving. - Growth-oriented environment with ample learning opportunities. - Exposure to top-tier global clients and projects with real-world impact. - Flexible work hours and an emphasis on work-life balance. - A culture that fosters creativity, ownership, and collaboration. - Based on performance, this role offers the opportunity for promotion to a VP/CTO position. As a Product Technical Lead, you are the bridge between the product vision and technical execution. You will lead product architecture discussions, define technical roadmaps, and guide engineering teams to deliver high-performance, scalable solutions for the AI chatbot platform BotPenguin. This role requires strategic thinking, hands-on development expertise, and leadership skills to align cross-functional teams toward product success. You will closely collaborate with product managers, senior engineers, AI experts, and business stakeholders. Additionally, you will conduct code reviews, mentor junior developers, and ensure high software quality standards. This position offers exciting opportunities to build impactful AI-driven solutions and shape the future of conversational automation. **Key Responsibilities:**
Lead technical architecture design and roadmap planning for BotPenguins core platform. - Collaborate with the Product Manager to align product vision with technical execution. - Translate product requirements into scalable solutions with engineering teams. - Design and develop core modules related to automation, chat assignment, analytics, and multi-agent support. - Implement technical best practices, coding guide
