Lead Support Engineer

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Summary Qvantel is looking for a Lead Support Engineer at Bangladesh to maintain, optimize, and troubleshoot critical telecom systems while ensuring high service efficiency! About the Role Are you a skilled and experienced Telecom BSS Engineer with expertise in Ericsson Charging Systems, USSD gateway, and Voucher platforms? Responsibilities Maintain Ericsson Charging, E-voucher, USSD Gateway as L2 MS support. Perform extensive troubleshooting based on tcpdump, log analysis, end-to-end system architectural knowledge and protocols (TCP, Diameter, CAPv2, HTML based protocols, IP network protocols). Troubleshoot and solve SLA-bound issues (CDR, rating, subscriptions) and RAFM issues. Perform on-demand script preparation and automation of mundane tasks using bash scripting, ansible, python. Provide 24/7 on-call support and manage ITSM processes (Incident/Problem/Change Mgmt.). Will be responsible for managing all CS related activities and regular operations and fulfilling SLA and KPIs. Take full ownership in fulfilling all the SOX related activities in the charging domain and ensure that all controls are effectively operational. Will be responsible to drive and handle end to end - incident management process, problem management process, SOX control delivery, performance reporting. 3PP management and on-demand requirement fulfillment. Ongoing Project support as an experienced CS expert. Qualifications BSc in Computer Science and Engineering (Govt. recognized) 5-10 years in telecom charging systems Experience Required Skills RHCE/VMware/OpenStack certifications and hands-on experience Working Knowledge on TCP/IP, Diameter, CAMEL, 2G/3G/4G architecture is must Experience with MySQL/Oracle, Linux scripting, and VNF platforms Qvantel, established in 1995, is a leading provider of digital BSS and monetization software for the telecommunications and digital services industry. Qvantel Flex is an AI-driven BSS and monetization suite enabling operators to launch new offers rapidly using low/no-code configuration and automation. In 2025, Qvantel expanded its operations and portfolio with the acquisition of charging and BSS supplier Optiva. Qvantel supports 70+ operators in over 40 countries, powered by 1,200+ specialists across all global regions. www.qvantel.com Help our customers to accelerate digitalization to make a sustainable positive impact for their businesses, their customers and their societies. Telcos around the world are becoming digital service providers and further developing to become technology companies with diversifying portfolios and higher valuations - and Qvantel is at the forefront of powering that change. To be a leader in digital BSS, providing high-quality software and services with market-leading flexibility and openness to enable business innovation for CSPs. We're always looking to grow our talent pool! If interested, please click Get Started to learn more.