Leverage your technical expertise and passion for process improvement to identify, define, manage, and deliver transformational improvements. The Senior Process Improvement Consultant is a master practitioner and leader within the internal-consultant model, responsible for driving and facilitating advanced process improvement initiatives, mentoring colleagues, and leading the development of new service offerings. Responsibilities
Lead Service Offerings: Deliver, design, launch, and continuously improve new process improvement services, such as kaizen events and innovation sprints, ensuring alignment with organizational goals and best practices. - Consulting & Mentorship: Serve as a lead consultant on complex projects, providing expert guidance, coaching, and mentorship to other team members, fostering a culture of continuous learning and skill development. - Independently lead the analysis, modeling, and redesign of complex business processes, leveraging advanced tools and techniques to deliver measurable improvements. - Actively participate in and help shape the cross-divisional Community of Practice, sharing knowledge, facilitating workshops, and driving adoption of process improvement methodologies. - Build consensus and influence stakeholders at all levels, advocating for process improvement initiatives and facilitating buy-in for transformational change. - Champion a culture of continuous improvement, identifying opportunities, implementing solutions, and measuring impact. - Ensure adherence to process standards and procedures, providing leadership in compliance and best practices.
Process Design & Reengineering:
Community of Practice Engagement:
Stakeholder Management:
Continuous Improvement:
Quality Assurance:
Requirements
5+ years of experience with business process improvement
Experience with Agile, Lean, and DevOps methodologies
Strong documentation and diagramming skills
Ability to think strategically and plan and implement collaboratively
Strong sense of accountability for the success of the team and a passion for delivering value
Experience proactively escalating issues to appropriate levels of management
Demonstrated knowledge of business analysis skills, including process and data-driven analysis experience using common industry frameworks
Ability to document and analyze complex business processes using process modelling tools such as Microsoft Visio or LucidChart
Strong facilitation skills to elicit requirements from various personalities across the organization, including senior executives
Proven experience driving consensus across multiple stakeholders from different business functions
Excellent verbal and written communication skills to work effectively with business stakeholders, team members, and management
Ability to understand technical jargon and communicate it in layperson’s terms
Flexible and adaptive, reacting to project adjustments and alterations promptly and efficiently
Ability to effectively prioritize and execute tasks independently
Experience successfully championing change through advocacy, collaboration, and communication
Bachelor's degree in business management, strategy, or a related field
Recommended Qualifications
Training, experience or certifications in Lean, Six Sigma, or Business Process Management (BPM)
Training or direct experience with cross-functional process improvement initiatives
Experience leading cross-functional teams, including extended business partners and third-party vendors
Exposure to enterprise architecture frameworks and methodologies
Experience directly leading organizational change management activities
Training and/or direct experience with business analysis skills as described in the Agile Extension of the BABOK
Knowledge of UX/UI principles
Knowledge of enterprise architecture and business architecture frameworks (TOGAF, BIZBOK)
Experience with ITIL processes
Experience with ServiceNow (ITSM, ITBM, ITOM, CMDB, and related tools and practices)
Experience working in functional areas such as product development, product management, or professional services in a software development company
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Total Rewards
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the base salary range is
$72,800—$135,200 USD
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.
