Technical Account Manager

Role

Origin is seeking a Technical Account Manager to serve as a trusted advisor to our customers, helping them deploy, operationalize, and get value from Origin’s platform. As a TAM, you’ll take ownership of the technical relationship, working cross-functionally with sales, engineering, and product teams to ensure successful onboarding, deployment, and management of our customers. You will act as the technical voice of the customer - demonstrating, installing, configuring, and customizing Origin’s solutions while providing exceptional support and guidance. ## Responsibilities

• Serve as the primary technical point of contact for customer accounts, ensuring successful deployment and long-term satisfaction. - Lead product demonstrations, proof-of-value engagements, and technical workshops for customers and partners. - Translate customer requirements into scalable implementation plans, coordinating with internal teams to deliver results. - Troubleshoot and resolve technical issues, leveraging internal engineering and security teams as needed. - Develop and maintain technical documentation to support customer implementations and best practices. - Act as a customer advocate by feeding insights and enhancement requests back to product and engineering teams. ## Skills and Experience

• 3+ years of experience in technical account management, sales engineering, or a similar customer-facing technical role. - Solid background in endpoint security, endpoint management, or IT systems in enterprise environments. - Proven ability to explain complex security concepts to both technical and executive-level audiences. - Strong communication skills and customer-first mindset. - Self-starter who thrives in fast-paced, startup environments with minimal oversight. ## Working at Origin by Prelude