Senior Customer Success Manager, DACH

Artificial Intelligence. Actual Impact.

At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. ## ⚡ The Day-to-Day

• Lead the Charge: Own the entire customer retention strategy for the DACH market by proactively reducing churn, driving deep product adoption, and skyrocketing satisfaction scores. - Architect Success: Act as a trusted advisor, educating and inspiring customers with industry best practices and creative solutions to their most complex business problems. - Become a certified pro at our technology, effortlessly demonstrating new features and configuring the product to meet high-level presentation needs. - Partner with customers to define, track, and crush their success KPIs throughout every single phase of their journey with Docebo. - Use your keen eye for detail to identify potential roadblocks early, implementing swift strategies to ensure a smooth, risk-free customer experience. - Turn satisfied users into vocal brand advocates who are excited to participate in marketing initiatives and share their success stories. - Work cross-functionally with Sales, Product, and Marketing to identify up-sell opportunities and ensure the "Docebo Heart" is felt at every touchpoint.