Client Success Manager

Increase value and build confidence in the product by providing ongoing education on new features and products

Drive further adoption

Identify upsell opportunities

Identify business churn risks early, and create action plans to circumvent them. - Develop strategies for engagement, adoption, and success planning, by analyzing data and client feedback. Further drive value by identifying additional upsell and cross sell opportunities. - Represent the voice of the client internally, and provide feedback that enables continuous development and improvement of how we do business

Apply a solution-oriented approach to meeting client needs, and escalate client issues quickly. Who You Are

Driven to understand client’s needs, empower them with best practices, and build trust. - Outstanding people skills that enable you to build and maintain strong relationships with colleagues and clients. - A self-starter able to thrive in a fast-paced environment through strong communication, meticulous attention to detail, and autonomous execution. - A clear, confident, and persuasive communicator who can craft and deliver messaging for diverse groups of users and stakeholders, knowing when and how to represent different interests. - Value Diversity, Equity, Inclusion, and Belonging (DEIB). What You’ll Bring

2-4 years experience in client success or account management. - Experience promoting SaaS solutions in a client success role. - Strong project management and prioritization methods. - Experience with CRM software and web-based tools. - Proven ability to effectively juggle multiple projects with competing priorities. - Experience in startups is a bonus. - Experience in the property management industry is a bonus. We embrace diversity and are committed to creating an inclusive workplace. We believe that respect fosters open-mindedness and curiosity, enabling us to gain valuable perspectives from our teammates, the market, and our clients. If you need accommodation during the application process, please let us know. We're a remote-first company with team members across the U.S. and globe, but we currently hire only in the following states and countries. Countries: US and Spain United States: Arizona, Arkansas, California, Connecticut, Florida, Georgia, Idaho, Illinois, Maine, Massachusetts, Michigan, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, and Wisconsin.