Arnold Veterinary Hospital- Client Service Representative

Who is VetEvolve?

VetEvolve is a people-first organization that provides industry know-how and reliable support to veterinary teams, enabling them to deliver exceptional patient care. We focus on creating a genuine, supportive, people-focused environment that prioritizes each individual to ensure they are achieving their career goals and are fulfilled personally, professionally, and financially. Our culture is driven by the core values Serve, Evolve, and Trust, and every day our mission is to make things better for veterinary professionals. Hear why our veterinarians are "Happy Here" on our videos page! ---

Position Summary:

The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care. This is a full-time position, with an additional part-time position also available. Primary Responsibilities:

• Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly. - Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes. - Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages. - Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency. - Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages. - Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism. - Maintain accurate patient records, request and attach prior records, and ensure charges are captured. - Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals. - Fill veterinary prescriptions accurately and provide instructions to clients. - Assist with over-the-counter product sales and maintain inventory. - Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks. - Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols. - Participate in opening, closing, and weekend duties as assigned. - Perform all other duties as assigned.