Referral Management Specialist I – Charleston

Job Description Summary Under general supervision, the Referral Management Specialist I serves as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care at MUSC. This position facilitates the referral process and schedules appointments for multiple specialties and primary care physicians in a call center environment utilizing an automated scheduling system. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type Regular Cost Center CC000593 CHS - Patient Access Center Pay Rate Type Hourly Pay Grade Health-19 Scheduled Weekly Hours 40 Work Shift Day (United States of America) Job Description The Patient Access Center is the scheduling and communication call center for MUSC. We are the front-line for our patients and support the various specialties and providers at MUSC. Additional Job Description Key Responsibilities: Serve as the initial contact for patients and referring providers. Facilitate the referral and appointment scheduling process across multiple specialties. Use call center protocols and automated systems to manage scheduling and data entry. Triage calls using standardized algorithms; refer clinical issues to the appropriate teams. Collect and verify patient demographic, insurance, and contact information. Ensure high-quality customer service and patient satisfaction. Maintain a strong understanding of referral workflows and department procedures. Minimum Qualifications: Education: Bachelor's degree from an accredited college or university OR High school diploma or equivalent (GED) and at least two (2) years of experience in a medical office, call center, or customer service environment. Skills & Requirements: Ability to prioritize and manage multiple tasks in a dynamic, high-volume setting. Strong computer proficiency, including Windows, Excel, and web navigation. Excellent verbal and written communication skills. Strong problem-solving and customer service abilities. Self-directed with the ability to collaborate across teams. Typing speed of 35 cwpm required. If you like working with energetic enthusiastic individuals, you will enjoy your career with us! MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees Thank you for wanting to be part of the Medical University of South Carolina team. Whether you want to teach the next generation of health care leaders, innovate new business models, discover the next breakthrough or provide patient care, there's a role for you that fuels your passion and takes advantage of your skills. There are career opportunities available in academics, research, hospital medicine, physician practices and support services, from patient billing to IT. As an applicant, you can search jobs for all MUSC entities as well as search by category and location. MUSC attracts more than $250 million annually in research funding, making it the biggest magnet for biomedical, extramural research dollars of all institutions of higher learning in South Carolina. The Clinical and Translational Science Award (CTSA) Program aims to advance clinical and translational science to increase the speed at which new treatments become available to patients. MUSC Health, the clinical enterprise, operates a 750 bed medical center, which includes a nationally recognized Children's Hospital, the Ashley River Tower (cardiovascular, digestive disease, and surgical oncology), Hollings Cancer Center (one of fewer than 70 elite National Cancer Institute designated centers), a Level I Trauma Center and the Institute of Psychiatry. In addition, there are more than 100 outreach clinics, hospital/health system affiliations, and telehealth sites. U.S. News & World Report placed us among the top one percent of all American hospitals, with 11 specialties in the top 50. The MUSC Medical Center is also one of only three Magnet® designated hospitals in South Carolina.