Onboarding Senior Manager

We’re Capital on Tap 👋💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! 📍 Cardiff | 🏢 3 days per week in the office

Financial Crime / Customer Operations 🚀Our Financial Crime team is growing quickly along with the company. They work on the front line to protect the company against financial crime such as money laundering and terrorist financing. From screening, onboarding, transaction monitoring through to CDD and EDD, they make decisions that really matter on a daily basis. What You’ll Be Doing 🗃️

• Lead and develop our high-performing onboarding teams. - Ensure our team’s adherence to our UK and US regulatory obligations. - Identify and mitigate operational risk. - Define and track KPIs and KRIs to measure performance and identify improvement opportunities. - Managing the day to day onboarding operations including capacity planning, scheduling, training and competency management, SLA management and coaching and developing the teams. - Improve operations by using technology to streamline processes and enhance customer experience. - Manage the onboarding team in a fast-paced environment, adapting to change and collaborating across teams. - Serve as the escalation point for complex cases while staying up to date with regulations, industry best practices, and risk trends. - Supporting senior management in developing, implementing and communicating operational improvement and change.