Senior platform Support Engineer

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. - Minimum of 5+ years of experience in IT/Cloud operations and application support (specifically Java apps), with knowledge of cloud infrastructure (AWS and Azure). - Strong experience with application support (Java, Grails, Hibernate) and performance analysis in a production environment, able to pinpoint a performance degradation through analysis. - Strong understanding of cloud computing concepts, architectures, and services on both AWS and Azure platforms. - Working knowledge of containerization and orchestration technologies, specifically Kubernetes.End-to-end technical accountability and operational ownership.Willingness to work in a 24/7 operating model. - Experience managing and troubleshooting network connectivity, including VPNs and connections to external networks. - Familiarity with monitoring tools and practices, with experience in setting up and responding to alerts. - Hands-on experience with log management and analysis tools, preferably Elastic Search. - Working knowledge of database systems, preferably MySQL, including L2 troubleshooting and performance monitoring. - Experience with ITSM (IT Service Management) systems, preferably FreshService, including incident, problem, and service request management processes. - Excellent problem-solving, analytical, and troubleshooting skills with a data-driven approach.Experience with Grafana systems and dashboards is a plus. - Strong communication (written and verbal), interpersonal, and presentation skills. - Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment. - Experience in developing and documenting operational procedures and runbooks. - Experience with automation tools and scripting languages (e.g., Python, Bash) is a plus. - Experience working in a SaaS environment is highly desirable. - Working knowledge of database systems, preferably MySQL, including L2 troubleshooting and performance monitoring. - Experience with ITSM (IT Service Management) systems, preferably FreshService, including incident, problem, and service request management processes. - Excellent problem-solving, analytical, and troubleshooting skills with a data-driven approach.Experience with Grafana systems and dashboards is a plus. - Strong communication (written and verbal), interpersonal, and presentation skills. - Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment. - Experience in developing and documenting operational procedures and runbooks. - Experience with automation tools and scripting languages (e.g., Python, Bash) is a plus. - Experience working in a SaaS environment is highly desirable. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.*