Senior Logistics Operations Manager

About us The Senior Manager, Logistics Operations is the senior operational leader responsible for ensuring stability, execution integrity, and long-term capability across Dyson's outsourced logistics network. The role provides strategic direction, operational governance, and escalation leadership across 3PL-run warehousing and 4PL-managed transportation activities. Operating within Dyson's fully outsourced logistics model, this role does not run day-to-day operations directly. Instead, it ensures that partners execute to plan, capacity is fit for future demand, risks are anticipated, and complex or cross-market issues are resolved quickly and decisively. The role acts as the operational backbone of the logistics organisation, supporting Logistics & Fulfilment Leads while preserving clear accountability with partners. Operating Context - Outsourced Logistics Model Dyson operates a fully outsourced logistics model in which warehousing is executed by 3PL partners and transportation planning and carrier management are executed by 4PL partners. Within this model, Logistics & Fulfilment Leads own market delivery and prioritisation, while the Senior Manager, Logistics Operations owns execution integrity, operational readiness, and cross-network stability. Physical execution remains with partners; Dyson retains accountability through governance, decision rights, and escalation. Operational Control & Escalation Leadership Act as the senior escalation point for complex, cross-market operational issues across warehousing and transport. Provide hands-on leadership during major disruptions, capacity constraints, peaks, launches, and structural changes. Ensure rapid issue resolution while maintaining partner accountability for execution and corrective actions. Represent operational stability, risks, and readiness to senior leadership. Governance & Performance Management Own the regional operational governance rhythm, including performance reviews, scorecards, and contractual governance with 3PL and 4PL partners. Set KPI expectations and drive partner accountability across productivity, throughput, stock accuracy, safety, DIFOT readiness, and cost-to-serve. Ensure partners complete root-cause analysis and deliver sustainable corrective actions for performance deviations. Use data and operational insight to challenge assumptions, expose risks, and influence partner behaviour. Capacity Strategy & Execution Readiness Own the regional warehouse and transport capacity strategy, ensuring readiness for volume growth, network changes, and peak trading periods. Validate and challenge 3PL capacity assumptions including labour models, storage utilisation, and throughput capability. Lead scenario modelling for promotions, new categories, seasonal peaks, and market expansion. Approve partner contingency plans to ensure resilience and service continuity. Process, Network & Continuous Improvement Ensure SOPs, operational processes, and escalation paths are clearly defined, understood, and applied by partners. Lead identification of structural issues, execution risks, and productivity gaps across the network. Champion continuous improvement, ensuring partners deliver measurable progress across efficiency, quality, and scalability. Shape network evolution through strategic modelling, business case development, and cost-to-serve insights. Transport & Fulfilment Alignment Ensure tight operational integration between warehouse execution and transportation performance. Provide senior oversight of dispatch readiness, loading performance, outbound accuracy, and carrier utilisation. Hold transport partners accountable for planning quality, capacity, and delivery performance. Ensure warehouse and transport partners operate as a single, integrated ecosystem. Senior Stakeholder & Partner Leadership Act as the senior operational contact for market supply chain leaders. Build and maintain executive-level relationships with 3PL and 4PL leadership teams. Lead major cross-functional initiatives including network redesign, automation assessments, sustainability programs, and fulfilment transformation. Provide clear, structured communication that enables confident senior decision-making. Success Measures Stable, resilient execution across the outsourced logistics network Fast and effective resolution of complex, cross-market operational issues Strong partner accountability underpinned by disciplined governance Reliable capacity planning enabling smooth peak and growth execution Measurable improvements in efficiency, quality, and cost-to-serve High confidence from markets and senior leadership in Hub operations A future-ready, scalable logistics network steered through strong Dyson leadership Transition & Operating Reality The role is designed to support a target-state outsourced logistics model; however, during the transition period, selected operational and administrative oversight activities will remain necessary to ensure continuity and stability. Execution accountability remains with external partners, but the role is expected to actively oversee, steer, and intervene where required during maturity ramp-up. Expectations on role maturity and scope will evolve over time as partner capability and operating discipline mature. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity. At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn't just happen, we look to make it happen, to achieve leaps through pioneering new ideas.