IT Helpdesk Technician

Location:

• Remote - Ireland

• From Home / Beach / Mountain / Cafe / Anywhere! - We are a remote-first company with a globally distributed team. You can find your productive zone and work from there. ## What you’ll be doing:

• Maintain and support core IT systems, including Google Workspace and device management (JAMF). - Execute IT onboarding and offboarding processes, including hardware provisioning, computer setups, and access management for a growing global team. - Support tools like VPNs, password managers, and endpoint security; ensure employee devices are patched, compliant, and functioning properly. - Serve as the primary point of contact for daily IT issues, troubleshooting and resolving tickets for teammates via Slack, email, and video. - Maintain accurate hardware and software inventories and assist in administering our collaboration stack (e.g., Slack, GitHub, Asana). - Keep internal systems documentation and knowledge base articles up to date for both the IT team and end-users. ## What you’ll need:

• 2 to 4 years of experience in IT operations, helpdesk, or technical support in a fast-moving environment (startup or high-growth experience is a plus). - Strong proficiency in supporting macOS environments, basic network troubleshooting, and hardware support. - Hands-on experience with Google Workspace administration and familiarity with Mobile Device Management (MDM) workflows. - Exceptional verbal and written communication skills; ability to explain technical concepts to non-technical stakeholders with empathy and patience. - A self-starter who can efficiently prioritize a daily ticket queue, manage a diverse workload, and know when to escalate complex issues to senior IT staff. ## Preferred tooling & skills: