Graduate Customer Success Manager

As a Customer Success Manager at Canonical, your role involves reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. You will develop trust with assigned customers to ensure the best possible experience while navigating Canonical's offerings. By understanding your customer's objectives, you can utilize internal and external capabilities to alleviate pain points and align expectations effectively. **Key Responsibilities:**

• Support customers by finding solutions to ticket requests
• Enrich documentation on problem-solving, Q&A, and onboarding materials
• Drive campaigns targeting multiple customers through digital touch-points
• Identify high potential and high-risk customers from newly onboarded users
• Onboard new customers and introduce them to products and support processes
• Collaborate with Sales and Support to develop and deliver engagement plans
• Engage with your portfolio of customers to ensure risk identification
• Collect feedback from customers and format them for product team review **Qualifications Required:**
• Customer-facing experience
• Empathetic individual with a drive to help others
• Passion for technology, infrastructure, and Ubuntu
• Excellent presentation skills
• Strong organizational skills and ability to update documentation
• Team player capable of interacting with all departments internally **Additional Details:** You will primarily focus on the Tech segment, including store customers, and have a portfolio assigned. Collaboration with other teams and participation in campaign efforts will help you connect with a diverse set of Canonical product users and identify future champions. Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside English, is highly valued by the Customer Success team. **Location:** This role will be based remotely worldwide. **What We Offer:**