Senior Infrastructure Engineer

Project Execution: Lead the technical deployment and lifecycle management of core platforms (such as IDP, MDM, and ITAM tools) from setup to full rollout under general guidance. - Technical Escalation: Act as the senior resource for the IT service desk, assisting team members with complex configurations and advanced troubleshooting. - Systems Optimization: Manage and optimize Point Online, ensuring site designs and permissions structures adhere strictly to established corporate data-governance baselines. - Infrastructure Scaling: Adapt and scale global infrastructure to accommodate rapid international expansion. Build and manage automated, zero-touch deployment frameworks for a mixed-OS fleet (Windows & Mac) using modern, unified endpoint management tools like JumpCloud, NinjaOne, or Kandji/Iru, ensuring seamless hardware delivery and security compliance for offshore staff. - Security & Compliance (20%)

Vulnerability Remediation: Partner directly with the Information Security Team to swiftly execute technical tasks required to remediate infrastructure vulnerabilities within SOC2 and ISO frameworks. - DR & BCP Alignment: Assist in the testing and technical maintenance of corporate Disaster Recovery (DR) and Business Continuity Plans (BCP). - Technical Baselines: Establish and enforce configuration baselines for all managed workstations to eliminate configuration drift across the global fleet. - Advanced Support & Operations (20%)

L2+ Operations: Provide high-level technical support for complex hardware, network, and cloud software issues that exceed standard service desk capabilities. - Observability & Monitoring: Deploy and fine-tune infrastructure monitoring tools to proactively track global system health and maintain situational awareness. - Vendor & Stack Administration: Coordinate with SaaS and infrastructure vendors to resolve systemic bugs, manage API integrations, and provide deep technical administration for Google Workspace, Azure/GCP, and EDR systems. ## Universal Methodology (Applied across all responsibilities)

ITIL Service Delivery: Follow disciplined ITIL frameworks for incident, request, and rigorous Change Management to ensure minimal business disruption. - AI-Augmented Engineering: Proactively leverage generative AI tools to validate administrative scripts, synthesize technical data, and rapidly author Standard Operating Procedures (SOPs). - Knowledge Management: Act as a core contributor to the team Knowledge Base, ensuring infrastructure configuration changes and workflows are thoroughly documented. ## Who You Are:

Experienced Project Driver: Proven track record of executing mid-to-large scale IT infrastructure projects and delivering them reliably on schedule. - Analytical Systems Thinker: Possesses the situational awareness to understand the downstream impacts of configuration choices before execution. - Proactive Problem Solver: Independently identifies infrastructure optimization opportunities, writes targeted scripts (PowerShell/Python), and proposes practical technical solutions. - Clear Communicator: Comfortable working across international time zones and collaborating effectively with cross-functional team members. ## Experience You’ll Need:

Professional Experience: 4+ years in systems administration, infrastructure engineering, or advanced IT support roles within high-growth environments. - Advanced Scripting: Robust proficiency in PowerShell and Python is mandatory for automating user lifecycles and bridging data gaps between systems (e.g., Rippling, Intune, Jira). - Technical Mastery: Strong experience administering cloud and endpoint management tools (e.g., Google Workspace, Azure, MDM platforms, Point). - Certifications & Literacy: ITIL 4 Foundation is required. Demonstrated experience leveraging AI platforms (Gemini, Claude AI) to accelerate troubleshooting and documentation is essential. ## Success Metrics (KPIs):

Project Delivery: Majority of assigned infrastructure and engineering milestones are completed on schedule. - Security Compliance: Technical tasks for "Critical" and "High" security findings are executed successfully within defined compliance windows. - Automation Efficiency: Successfully reduce manual overhead by building automated onboarding/offboarding workflows within the first 6 months. ## Logistics:

We plan to have this role ASAP. - We are unable to provide sponsorship for this role, now or in the future. - We will prioritize candidates in Seattle who can support our in-office IT presence. - If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square. ## Work-Life & Culture:

We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off. - We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years. - We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee. - We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture. - We have affinity groups to help employees feel seen and supported, such as Rainbow Array, Black Lights Matter, Neurospicy R Us, Puente and more. - We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story! ## Grow with Us:

We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples, or this Omnidian Career Experience overview on YouTube. - Internal candidates: Check out our advice on Internal Transfer: Job Application Process. - We’re a fast-growing growth company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s going to be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come. ## Privacy