Join us in bringing joy to customer experience as a Product Manager Apprentice at Five9, a leading provider of cloud contact center software. As part of our team-first culture, you will have the opportunity to work on next-generation Contact Center as a Service (CCaaS) platforms and collaborate with cross-functional teams to define, build, and scale features across our CCaaS product lines. **Key Responsibilities:**
Assist in researching customer problems and analyzing market trends in CCaaS and AI in CX
Support product managers in defining product vision, value propositions, and roadmap priorities
Work with AI/ML teams on features involving speech-to-text, NLP, automation, and predictive analytics
Contribute to defining product requirements for AI-enabled workflows and decisioning systems
Assist in creating Product Requirement Documents (PRDs) and user stories
Work closely with engineering teams using Agile/Scrum methodologies
Gain hands-on experience with cloud-native SaaS architectures, APIs, and microservices
Join customer calls, usability sessions, and beta programs to capture feedback
**What You Will Learn:**
Building and scaling enterprise CCaaS platforms
Productizing AI capabilities and balancing customer needs with business strategy
Executing product management at scale in modern SaaS companies
**Eligibility & Qualifications:**
Bachelors degree in Engineering or Computer Science
Strong interest in Product Management, SaaS platforms, AI technologies, and cloud computing
Basic understanding of software development concepts and Agile practices
**Desired Skills & Attributes:**
Strong analytical and problem-solving mindset
Excellent communication and structured thinking skills
Curiosity about AI, data platforms, and digital customer experience technologies
Ability to work cross-functionally with engineering, design, and business teams
Entrepreneurial mindset with a bias for action and learning
This apprenticeship is designed to develop future Associate Product Owners, Associate Product Managers, and Product Managers. High performers will have the opportunity to transition into a full-time product management role with increased ownership of product areas. Join Five9 to work on a market-leading CCaaS platform, gain exposure to AI-first product development, receive structured mentorship, and grow rapidly in the technology domain. (Note: Five9 will never request money as a prerequisite for employment) Join us in bringing joy to customer experience as a Product Manager Apprentice at Five9, a leading provider of cloud contact center software. As part of our team-first culture, you will have the opportunity to work on next-generation Contact Center as a Service (CCaaS) platforms and collaborate with cross-functional teams to define, build, and scale features across our CCaaS product lines. **Key Responsibilities:**
Assist in researching customer problems and analyzing market trends in CCaaS and AI in CX
Support product managers in defining product vision, value propositions, and roadmap priorities
Work with AI/ML teams on features involving speech-to-text, NLP, automation, and predictive analytics
Contribute to defining product requirements for AI-enabled workflows and decisioning systems
Assist in creating Product Requirement Documents (PRDs) and user stories
Work closely with engineering teams using Agile/Scrum methodologies
Gain hands-on experience with cloud-native SaaS architectures, APIs, and microservices
Join customer calls, usability sessions, and beta programs to capture feedback
**What You Will Learn:**
Building and scaling enterprise CCaaS platforms
Productizing AI capabilities and balancing customer needs with business strategy
Executing product management at scale in modern SaaS companies
**Eligibility & Qualifications:**
Bachelors degree in Engineering or Computer Science
Strong interest in Product Management, SaaS platforms, AI technologies, and cloud computing
Basic understanding of software development concepts and Agile practices
**Desired Skills & Attributes:**
Strong analytical and problem-solving mindset
Excellent communication and structured thinking skills
Curiosity about AI, data platforms, and digital customer experience technologies
Ability to work cross-functionally with engineering, design, and business teams
Entrepreneurial mindset with a bias for action and learning
This apprenticeship is designed to develop future Associate Product Owners, Associate Product Managers, and Product Managers. High performers will have the opportunity to transition into a full-time product management role with increased ownership of product areas. Join Five9 to work on a market-leading CCaaS platform, gain exposure to AI-first product development, receive structured mentorship, and grow rapidly in the technology domain. Five9 values diversity and is an
