Technical Service Engineer

Pay Range: $130,000 - $135,000 Job title: Senior Technical Service Engineer Location: United States (Remote with 30–50% regional travel) At Johnson Matthey, your work will matter. As a Senior Technical Service Engineer, you'll join a world leader in platinum group metals with over 200 years of history. Using advanced metals chemistry, you'll help tackle the world's biggest challenges - cutting emissions, powering modern life and supporting life‑saving technologies - by applying, refining and recycling metals that matter for a healthier, more sustainable, circular future. The role: As a Senior Technical Service Engineer, you will help drive our goals by: • Acting as the primary technical contact for customers across the AMOG (ammonia, methanol and other gases) catalyst portfolio, providing expert support and guidance • Delivering technical service through customer visits, audits, troubleshooting and remote support to address both routine and complex plant and catalyst issues • Partnering closely with Sales and Technical Service colleagues to support evaluations, projects and customer requirements • Representing the technical voice of the customer by feeding insights and market intelligence back into the business • Managing and prioritising technical activities independently to meet business-critical timelines • Expanding technical capability beyond core expertise to support a broader range of catalyst technologies Key skills that will help you succeed in this role: • Degree in Chemical Engineering or a related scientific or technical discipline • Experience in catalysts, absorbents, chemicals and/or additives within industrial environments • Strong knowledge of chemical plants, refineries or related process industries • Proven customer-facing experience with the ability to communicate complex technical concepts clearly • Ability to work independently, manage priorities and drive continuous improvement • Eligibility for a Transportation Worker Identification Credential (TWIC) and ability to enroll in DISA Even if you only match some of the skills, we'd love to hear from you to discuss further! What we offer: We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We also support hybrid and flexible working and offer comprehensive employee benefits, including health, life, disability and retirement plans that support our employees' financial and physical wellbeing, such as: • Retirement Savings (401K Match, plus an additional Employer Contribution) • 20 days annual PTO (varies for shift-based roles) • Life and Disability Insurance • Health Insurance (Medical, Prescription, Dental and Vision) • Voluntary Benefits • Wellbeing Programs and Incentives • Tuition Assistance • Parental Leave Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career! At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected. For any queries or accessibility requirements, please contact GlobalRecruit@matthey.com. We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience. How to apply: If you have the necessary skills and experience to join our team, please apply online. For any queries or should you require any reasonable adjustments to support your application please let your recruiter know when they contact you. If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday (myworkday.com) All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice:  Johnson Matthey Privacy Notice You will be contacted by the Johnson Matthey Talent Acquisition team once your details have been reviewed. Please allow four weeks from the closing date to allow for screening to take place. We appreciate the time and effort taken in completing an application. By applying for this role and creating an account you are agreeing to Johnson Matthey Privacy Notice Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief. If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday (myworkday.com) We are committed to ensuring our recruitment process is inclusive and accessible to all. If you need support with your application email GlobalRecruit@matthey.com. For further information on diversity, inclusion and belonging at JM click here to find out more. Are you passionate about sustainable technology solutions, transforming energy, and reducing carbon emissions? At Johnson Matthey, our world-changing careers empower talented individuals to collaborate on impactful projects aimed at decarbonising modern life. Join us in catalysing the net-zero transition for a cleaner, brighter future.