You will be joining Xactly as a Platform Support Analyst based in Bangalore, India. Xactly has a strong focus on helping companies and sellers around the world achieve their revenue targets through their Intelligent Revenue Platform. As a part of the Engineering team, you will play a crucial role in providing excellent integration support for high-profile customers. **Key Responsibilities:**
Provide excellent application support for all Xactly products, specializing in ETL
Understand, replicate, validate, and resolve customer service requests from customers and partners
Document and track case history, case status, and solutions
Communicate with customers regularly via phone, emails, and online support tools about case status and solutions
Support testing of new product releases and patches
Submit escalations to the next level of support, operations, or Engineering
Contribute solutions to the Xactly Knowledge Base and other publications
Analyze data interfaces and set integration strategy by system type
**Qualifications Required:**
B.A./B.S in Computer Science, Engineering, Business Administration, or Information Systems
Experience working with integrations/ETL, with at least two years of data integration experience
Experience using/supporting ETL tools like Informatica, Pervasive, Cast Iron etc. - Strong problem-solving skills and analytical skills
Ability to present solutions to both technical and non-technical people
Experience with consulting/systems implementation
Within the first month, you will attend New Hire Training, learn the Support Process and Salesforce ticketing tool, gain exposure to Xactlys product suite, and get to know your team. Within three months, you'll attend Incent product training session online and offline, gain knowledge about the ETL Tool used by Xactly, and attend Xactly Connect Training among other activities. Within six months, you will ensure the best support practices are being used in resolving customer cases, automate support processes where possible, and participate in maintenance and new product releases. Within twelve months, you will partner and work cross-functionally with other dev teams and the QE team, take full ownership of customer cases, and continuously think about and work on process improvements for a high-quality product. Xactly offers a range of benefits and perks including Paid Time Off (PTO), Comprehensive Insurance Coverage, Tuition Reimbursement, XactlyFit Gym/Fitness Program Reimbursement, Kitchen Stocked Daily with Tasty Snacks, Fruit, and Drinks, Free Parking and Subsidized Bus Pass. You will be joining Xactly as a Platform Support Analyst based in Bangalore, India. Xactly has a strong focus on helping companies and sellers around the world achieve their revenue targets through their Intelligent Revenue Platform. As a part of the Engineering team, you will play a crucial role in providing excellent integration support for high-profile customers. **Key Responsibilities:**
Provide excellent application support for all Xactly products, specializing in ETL
Understand, replicate, validate, and resolve customer service requests from customers and partners
Document and track case history, case status, and solutions
Communicate with customers regularly via phone, emails, and online support tools about case status and solutions
Support testing of new product releases and patches
Submit escalations to the next level of support, operations, or Engineering
Contribute solutions to the Xactly Knowledge Base and other publications
Analyze data interfaces and set integration strategy by system type
**Qualifications Required:**
B.A./B.S in Computer Science, Engineering, Business Administration, or Information Systems
Experience working with integrations/ETL, with at least two years of data integration experience
Experience using/supporting ETL tools like Informatica, Pervasive, Cast Iron etc. - Strong problem-solving skills and analytical skills
Ability to present solutions to both technical and non-technical people
Experience with consulting/systems implementation
Within the first month, you will attend New Hire Training, learn the Support Process and Salesforce ticketing tool, gain exposure to Xactlys product suite, and get to know your team. Within three months, you'll attend Incent product training session online and offline, gain knowledge about the ETL Tool used by Xactly, and attend Xactly Connect Training among other activities. Within six months, you will ensure the best support practices are being used in resolving customer cases, automate support processes where possible, and participate in maintenance and new product releases. Within twelve months, you will partner and work cross-functionally with other dev teams and the QE team, take full ownership of customer cases, and continuously think about and work on process improvements for