Associate Registration and Identity Management Officer

Please note that this vacancy is only open to eligible staff members who have been individually notified of their eligibility to apply for positions advertised in the Accelerated Posting Compendium. Deadline for Applications June 12, 2026 Hardship Level H (no hardship) Family Type Family Residential location (if applicable) Grade PR2 Staff Member / Affiliate Type Professional Reason Regular > Regular Assignment Target Start Date 2026-05-26 Standard Job Description Associate Registration and Identity Management Officer Organizational Setting and Work Relationships The UNHCR Data Transformation Strategy 2020-2025 envisions that by 2025 UNHCR becomes a trusted leader on data and information related to refugees and other forcibly displaced and stateless persons, thereby enabling actions to protect and to empower them. The Strategy invests in four complementary priority areas: data management and governance; information systems; capacities and skill development; and culture for evidence-informed decision-making. The Data Transformation Strategy also includes UNHCR's forward learning action plan on digital identity and the importance of strengthening a trusted and secure digital platform to facilitate protection and solutions, assistance delivery and the inclusion of forcibly displaced and stateless personsin State systems and their increased access to services. The Associate Registration and Identity Management Officer (ARIMO) will function under the direct supervision of a Senior Registration or Protection staff in the Section, Bureau or Country Operation. The incumbent supports the management of UNHCR's registration and identity management-related activities in the region/ country. S/he may receive functional guidance from the Data Service, Headquarters. The incumbent assists in the implementation of identity management including registration/enrolment-related activities. S/he will support the operationalization of registration, identity management and digital identity strategies such as the inclusion of refugees and asylum-seekers into host States' population registers and digital identity systems and the registration of birth, marriages, deaths and other vital events of forcibly displaced persons in the host Government's civil registry. The incumbent will also ensure that identity management practices are actively leveraged to support all UNHCR activities, including identification of specific needs, targeting and delivery of assistance, support to protection intervention, fraud mitigation and response, data protection, case management and conduct of durable solution processes. The incumbent will also support digital identity activities (standard setting, pilots, projects or programmes) with the aim of increasing the trust in the identity credentials of forcibly displaced and stateless persons to increase access to humanitarian assistance, protection, solutions and public and private sector services (including connectivity and financial services) while ensuring the appropriate protection of their privacy and personal data. The position will also contribute to ensuring that there is reliable data and analysis relating to forcibly displaced and stateless persons'registration, identity management and digital identification at global, regional and country levels (as appropriate) including for strategy development and monitoring and evaluation. The ARIMO supports field operations with alignment of registration, identity management, digital identity and case management standard operating procedures to global refugee registration and identity management system applications. When posted to a country operation, the incumbent coordinates registration operations in the Field under the technical guidance of Registration and Digital Identity staff in Bureaux and the Global Data Service in order to promote regional and global consistency in registration, identity management and digital identity. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity. Duties - Assist in the implementation of registration, enrolment and digital identity strategies, for forcibly displaced and stateless populations in compliance with global and regional protection and inclusion objectives and priorities, ensuring that relevant standards are met, and appropriate methodologies and technologies are implemented. - Provide technical support to staff on planned registration and digital identity management activities. - Contribute to the development and dissemination of operational guidance, instructions and capacity-development initiatives, in accordance with policy and guidance disseminated by the Global Data Service in Headquarters. - Design appropriate procedures and systems for assurance of quality registration data and conduct regular data quality and audit checks to monitor the accuracy of data collected, as well as a tool for identification and prevention of fraud. - Provide post-deployment support and maintenance of the UNHCR refugee systems applications as required. - Assist the country team to establish and strengthen internal digital identity, registration and identity management capacity and/or that of government counterparts to manage registration and maintain population data. - Liaise with Digital Identity and Registration Section of the Global Data Service as necessary to facilitate registration and identity management activities in the region/ country. - Advocate with and support government authorities to establish and strengthen fair and efficient registration and digital identification procedures and systems and that forcibly displaced and stateless persons' identity documents or credentials are recognised for the purposes of accessing humanitarian, public and private sector services. - Establish linkages with key partners to implement appropriate case and data management approaches for efficient, accountable and standardized targeting and delivery of assistance and other programming and protection needs. - Support the operationalization and negotiation with government and UN partners related to interoperability of external digital identification systems with UNHCR refugee registration and identity management systems. - Liaise and actively engage with government, humanitarian and development actors, and the private sector to promote the inclusion of refugees and asylum-seekers into host States' population registers and digital identity systems and the registration of birth, marriages, deaths and other vital events of forcibly displaced persons in the host Government's civil registry. - Support the collection of reliable data and the availability of effective analysis relating to forcibly displaced and stateless persons' registration, identity management and digital identification at global, regional and country levels (as appropriate) including for the purposes of strategy development and monitoring and evaluation. - Monitor, document and report on registration and identity management activities at the regional/ country level, and report on the impact of support interventions to the management of operations. - Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s). - Perform other related duties as required. Minimum Qualifications Years of Experience / Degree Level For P2/NOB - 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree Field(s) of Education Law; Development Social Sciences; Information Technology, with focus on Database Development, Data Management and Analysis; Demography; Geography; Political Science; Business Administration; Humanities; Statistics; or other relevant field. Certificates and/or Licenses Training on Emergency Registration Operations Data Management Learning Program (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential Understanding of the principles and concepts of international protection and UNHCR, including UNHCR's registration and identity management guidance. Desirable Technical expertise in registration, digital identity or biometric management systems. Experience with UNHCR's PRIMES applications. Familiarity with planning, programming, strategic planning, project development, budgeting and resource mobilization. Understanding of civil registration, national identity management or digital identification systems (including population registries) and digital identity technical standards. Demonstrated knowledge of UNHCR and interagency policies, standards, programmes and operations. Experience of devising data collection and analysis. Experience working with partners, including host and donor Governments, humanitarian and development partners. Functional Skills DM-Data Management RG-Civil Registration data collection/processing PR-Individual Case Management PR-Protection-related guidelines, standards and indicators DM-Data collection methodologies (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates. Desired Candidate Profile Updated on 01/06/2026, please refer to the below Nature of Position and disregard the text in the Operational Context: Nature of Position: The position is part of the Digital Identity and Registration Section (DIRS) within the Global Data Service and reports to the Registration and Identity Management Officer managing the Change Management and Communication Unit. The Digital Identity and Registration Section (DIRS) is a section within UNHCR's Global Data Service responsible for the normative framework, policy, and standards that govern registration and digital identity activities across UNHCR operations and in support of States, as well as functional and business ownership of the PRIMES ecosystem — UNHCR's suite of population registration, identity management, and protection case management applications, including proGres, BIMS, PING, and Digital Gateway. DIRS leads global registration and identity management and plays a central role in enabling protection delivery through the Population Registration and Identity Management EcoSystem(PRIMES). DIRS provides strategic oversight, operational support, and continuous enhancement of PRIMES applications, including proGres, BIMS, PING, and Digital Gateway, ensuring that systems remain secure, interoperable, user-centric, and aligned with evolving operational and protection priorities. DIRS supports a large and diverse global user community across Headquarters, Regional Bureaux, and field operations. It works closely with technical teams, developers, protection colleagues, and operational stakeholders to ensure that digital identity and registration systems effectively respond to operational realities in both emergency and protracted contexts. A key component of the work involves supporting organizational capacity development, change management, and user adoption initiatives related to PRIMES applications. This includes the design, development, maintenance, and delivery of training, user guidance, and communication materials for operational users worldwide, using corporate platforms and tools such as Klaviyo, SharePoint, and Rise360. In this context, the incumbent is expected to support the development and maintenance of user-facing training and reference materials, including user guides, quick reference guides, videos, infographics, presentations, website content, and broadcasts. The incumbent is also expected to deliver in-person and online training sessions, tailored to technical and non-technical audiences, and to demonstrate strong coordination, communication, and stakeholder engagement skills. This role also requires close collaboration with PRIMES teams and stakeholders across Headquarters, Regional Bureaux, and country operations in a highly collaborative, multicultural, and fast-evolving environment. Candidate Profile (Essential and Desirable Attributes) The ideal candidate should demonstrate strong operational and technical expertise in registration and identity management and should have the following experience and skills: Essential attributes: • Experience with registration and/or individual case management such as Refugee Status Determination and Resettlement as well as exposure to a variety of operational environments, including camp and urban settings, refugee and IDP responses, emergency and protracted operations. • Hands-on experience with PRIMES applications and a strong understanding of the proGres application data model, workflows, and CRM host environment. • Experience developing and delivering training and learning materials, including instructional videos and infographics, using corporate tools such as Rise360. • Experience with corporate communication and content management using corporate platforms and tools such as SharePoint and Klaviyo for outreach, user engagement, and internal communications. • Excellent written and spoken English. Desirable attributes: • Familiarity with additional PRIMES tools such as BIMS, Digital Gateway and/or PING is highly desirable. • Experience across diverse operational settings (camp/urban, refugee/IDP, emergency and protracted contexts). • Knowledge of French is a strong asset. GDS seeks diversity in its workforce and will consider gender and geographic diversity in the composition of its teams. GDS encourages colleagues with disabilities to apply. Required languages (expected Overall ability is at least B2 level): , , Desired languages , , Operational context Occupational Safety and Health Considerations: To view occupational safety and health considerations for this duty station, please visit this link: https://wwwnc.cdc.gov/travel Nature of Position: The Associate Business Analyst sits within the Global Data Service (GDS), Digital Identity and Registration Section (DIRS) and reports to the Registration and Identity Management Officer (P3) in the PRIMES Business Analysis team. The Digital Identity and Registration Section (DIRS) is a section within UNHCR's Global Data Service responsible for the normative framework, policy, and standards that govern registration and digital identity activities across UNHCR operations and in support of States, as well as functional and business ownership of the PRIMES ecosystem - UNHCR's suite of population registration, identity management, and protection case management applications, including proGres, BIMS, PING, and Digital Gateway. The Associate Business Analyst supports the delivery, maintenance, and evolution of UNHCR's PRIMES Ecosystem. The position contributes directly to the quality, reliability, and user-centred development of large-scale digital systems used globally by UNHCR and partners. The incumbent is responsible for requirements gathering, business process mapping, documentation, stakeholder coordination, testing, and ensuring clarity between business needs and technical implementation. A key focus of the role is test management and quality assurance across PRIMES maintenance cycles and project releases, including triaging issues, verifying fixes, and supporting structured release processes. This role works daily with developers, product owners, and operational stakeholders to ensure high standards in development practices, alignment with business requirements, and readiness of features for deployment. As UNHCR moves toward more integrated digital services for refugees and other persons of concern, the position also contributes to improving development efficiency, exploring automation (including automated testing approaches), and supporting both existing systems such as proGres and future digital platforms. Given the global scale and operational impact of PRIMES, the role operates in complex stakeholder environments with competing priorities to oversee high-quality delivery in support of UNHCR's protection and registration objectives. Living and Working Conditions: The position is based in UN City Copenhagen, Denmark. The incumbent should be expected to travel on missions to any region in accordance with operational exigencies. The position requires residence in Denmark and cannot be undertaken remotely, although some teleworking is possible, after discussions with the manager. Copenhagen is classified as a Category H duty station with all amenities and excellent infrastructure. Because of Denmark's northern location in Europe, the number of daylight hours varies significantly. During winter, the sun rises at about 08:00 and sets at about 15:30, whereas in summer the sun rises at about 03:30 and sets as late as 23:00. Denmark is located in a temperate climate zone. Average daytime temperatures range from 2 °C (35.6 °F) in January to 20 °C (68 °F) in August. The average wind speed is 7.6 m/s, which explains why Denmark is one of the world's largest exporters of wind turbines. Rainy days are likely all year round, while snowfall happens once in a while during winter. The UN City is located at one of Copenhagen's newest harbor side developments, and is just a 30 minute walk from the city centre. We are also close to Copenhagen's ferry terminal and only minutes away from the Copenhagen 's main public transport system; with bus 26 located approximately 10 minutes away from the office and Nordhavn train station located approximately 800m from the office. Our address is, Marmorvej 51, 2100 Copenhagen. Security Considerations No specific security conditions pertain to this post. Copenhagen is a safe environment. Copenhagen is relatively safe, however as in any other big city you should watch out for pickpockets when using public transport, and pay attention to wallets, jewelry and purses when walking alone. Also be aware that some areas are not as safe as others. Additional Qualifications Skills Education Bachelor of Arts: Information Technology, Bachelor of Arts: International Relations, Bachelor of Arts: Law, Bachelor of Arts: Social Science Certifications Emergency Registration - Other, HCR Operational Data Management Learning Program - UNHCR Work Experience Competencies Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Organizational awareness, Planning & organizing, Teamwork & collaboration, Technological awareness UNHCR Salary Calculator https://icsc.un.org/Home/SalaryScales Compendium Accelerated Posting Compendium 2026 - Part B Additional Information Functional clearance This position doesn't require a functional clearance If you are a former UNHCR international staff member who held a fixed-term or indefinite appointment, you can apply to regular positions in the international professional category as candidate with UNHCR-experience (within 2 years following separation for males and 5 years for females). 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Please note that applications are only accepted via the online recruitment platform. CVs and/or application requests sent via email will not be answered, reviewed nor considered. The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity. UNHCR, the UN Refugee Agency, takes the lead in protecting people forced to flee wars and persecution around the world, providing life-saving aid including shelter, food and water to ensure their basic safety, rights and dignity. With 18,879 women and men working in 137 countries, we work tirelessly to make a difference in the lives of 89.3 million forcibly displaced people worldwide. Our dedicated and professional staff work around the clock in roles including legal protection, community services, public affairs, health and more. Despite the challenges they can face, our staff are proud to work for UNHCR and determined to make a positive impact. Why a career with UNHCR? Our dedicated staff work to protect and assist people fleeing conflict and persecution at a time when global forced displacement is at a record high. Our colleagues bring a wide range of specialized skills, including expertise in legal protection, administration, community services, public affairs, health and other disciplines. Disability inclusion If you are a person with a disability and you expect you may face challenges during the recruitment process, you can indicate it in your application form. There are options to select any health conditions you may have and outline any necessary adjustments related to disabilities during the recruitment phases. Providing this information is optional. It will be treated as strictly confidential and used only for the purpose of finding out how to better assist you during the recruitment process. Adjustments for candidates with disabilities will be provided as best as possible and as needed upon request. All candidates will be assessed based on meeting the requirements for each vacancy in relation to experience, skills, and education.