*** This is where your organization can create a consistent intro to all of your jobs, creating consistency in voice and messaging across all job posts
*** C'est ici que votre organisation peut créer une introduction cohérente à tous vos emplois, en créant une cohérence dans la voix et la messagerie dans tous les postes.
Who will love this job
**A proud advocate –**you will be the voice of our customers, while remaining, compassionate, responsive, inventive, and effective
A teacher– you will help customers learn and navigate the product and inspire confidence on the way to hiring enlightenment
**A helper –**you can easily smooth bumpy roads and have a knack for winning hearts and minds
**A trusted subject matter specialist –**you will learn the ins-and-outs of our product and are creative and inventive in finding solutions for our customers
An excellent teammate– you are not only focused on detail, but can see the “big picture” and provide ideas to elevate the team and our processes
What you’ll do
Own and manage customer relationships to showcase the value of Greenhouse and ensure customer happiness and engagement
Demonstrate knowledge of products, services, and methodologies to enthusiastically provide support and mentorship
Serve as a trusted advisor, advocating internally for customer needs and feature requests to Greenhouse’s internal Support, Product, Engineering, and Sales teams
Partner with the Account Management team throughout the customer lifecycle to prevent churn and ensure renewals
Team up with our Implementation Strategists through customer onboarding (configuration, data migration, etc.) to ensure the successful launch of new Greenhouse customers
Collaborate with high-profile and fast-growing companies to revolutionize their hiring processes
You should have
Experience with hands-on account management or customer success management in the tech industry
Ability to handle conflicting priorities
Strong written and verbal communication skills
Your own rare talents! If you don’t meet 100% of the qualifications above, tell us in your cover letter why you’d be a phenomenal fit for this role
Applicants must be currently authorized to work in the United States on a full-time basis.
If you are based in California, we encourage you to read this important information for California residents linked**here.
The ranges added below are for Colorado-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than CO may differ based on the cost of labor in that location. Pay range: $60,000 - $87,000.