Developing, planning, and executing research initiatives to understand what impacts product and feature sentiment, most often in the context of experimental A/B tests
Being an active collaborator on the design of experimental A/B tests
Working closely with a wide variety of Product Managers, Data Analysts, and others to identify the problems and business goals that your research will address
Collecting and analyzing user sentiment through surveys, and working with others to combine these findings with behavioral data, to inform product decisions
Effectively present research insights to diverse stakeholder audiences through written reports and live presentations
Understand and confidently communicate the strengths and weaknesses of different experimental designs, different research approaches, and the findings of your research studies
Optimize and automate repetitive research processes to drive efficiency and scale the sentiment survey program
Additionally, conduct other quantitative research to help Roku better understand the needs, pain points, and experience of customers (potentially involving ongoing tracker surveys)
Collaborate with fellow world-class user researchers internationally and the Director of UX Research
We’re Excited If You Have
Proven skills with survey design, quantitative analysis, and experimental designs
Experience building with AI (Claude Code, CoPilot, or similar)
Ability to effectively work with the wider business at Roku, such as data analysts and other UX researchers, to incorporate their data into cross-functional reporting and recommendations
Confidence to make recommendations to experiments being run by others
Strong communication, presentation, interpersonal, and analytical skills
Persuasive presentation skills, reporting both qualitative and quantitative data
Strong project management skills with the ability to define, plan, and execute projects across a wide range of product areas
Ability to support timely communication and connection across multiple time zones
Ability to leverage AI to streamline research processes and deliverables
A passion for researching and understanding people
2-3 years of expertise as a consumer researcher in an industry setting
Bachelor’s or Master’s Degree in related fields, such as Human Computer Interaction, Psychology, Sociology, Anthropology, Market Research
Extra Points If You Have
Experience with more advanced survey/analysis techniques, such as MaxDiff, Conjoint, etc. - Experience with qualitative UX research methods, allowing you to work on other project types as needed
#LI-SB5
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy. ### Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter. ### The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet. By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
