KYC Training Manager - AVP

Job Description Purpose of the role To educate and upskill operational colleagues through training, coaching and knowledge transfer initiatives. Accountabilities Development of training programmes, workshops and other initiatives to coach and support the knowledge transfer and skill development of the banking operational teams/colleagues. Monitoring the effectiveness of training programmes and making recommendations for improvement. Identification of industry trends and developments to implement best practice in learning and development. Execution of training needs assessments and collaborating across the bank to identify gaps in knowledge and skills. Participation in projects and initiatives to improve operational efficiency and effectiveness in relation to learning and development. Identifying risk and issues internally within team and ability to escalate appropriately. Maintain Barclays branding, ensuring all materials are reflective of the standards; adhering to Barclays governance, standards and policies. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Join us as a KYC Training Manager - AVP at Barclays where you will spearhead the evolution of our infrastructure and deployment pipelines, driving innovation and operational excellence. You will harness cutting-edge technology to build and manage robust, scalable and secure infrastructure, ensuring seamless delivery of our digital solutions. KEY RESPONSIBILITIES: 1. Training Design, Development & Governance • Design and build high‑quality role‑based training modules in partnership with SMEs across CDDO when required. • Create, maintain and continuously improve training materials to ensure alignment with current policies, procedures and regulatory standards when required. • Own the annual global KYC compliance refresher training, liaising with Compliance & procedures to ensure regulatory accuracy and relevance. • Ensure all content is clear, accurate, and pitched at the appropriate level. • Ensure all governance and administration is carried out as per the SOP. • Proactively review Training requests and support the Training team where required 2. Training Delivery & Facilitation • Deliver engaging training sessions to large and diverse audiences across all CDDO teams. • Lead and manage global induction for new joiners across global CDDO teams. • Deliver training in response to new, amended, or decommissioned processes if required. 3. Stakeholder Engagement & Relationship Management • Build strong relationships with stakeholders including Risk, Controls, Financial Crime, Training manager colleagues & Senior CDDO Management. • Collaborate with teams globally, with particular focus on business partnering with teams in BXI. 5. People Leadership • Lead the team of Training analysts. • Ensure the teams capacity is efficiently managed for demand based on forecasted Annual reviews, current WIP management and volume. • Support in the Training analyst skill development including ensuring the appropriate level of knowledge and skill to be accredited in Learning lab design. • Perform qualitative and quantitative reviews of work completed by Training analysts. 6. Metrics, Reporting, Administration & Compliance • Track, monitor and report completion of training across global teams where required. • Ensure allocated Training tickets are updated in line with SOP. • Complete qualitive 4 EYE checks when required. • Complete required admin activity, such as mailbox management and ticket assignment as required. • Produce weekly and monthly MI for Annual review metrics for reporting purposes. • Ensure planning of Global induction is arranged at least one quarter in advance. • Ensure all training activities comply with regulatory and policy frameworks. To be successful as a KYC Training Manager - VP, you should have experience with: Domain Knowledge: Strong understanding of Corporate and Investment Banking onboarding and KYC processes, particularly from a global banking perspective. Stakeholder Engagement & Relationship Management. Metrics, Reporting, Administration & Compliance. Some other highly valued skills may include: AI Innovation: Ability to propose innovative applications of AI to improve business process efficiency. Rapid Adaptability: Quick grasp of application/project landscapes and seamless integration into team dynamics. Risk & Security Mindset: A foundational approach that prioritizes risk management, controls, and security considerations. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. The role is based out of Gurugram. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.