Cashier, Cage

REQ14680 Cashier, Cage (Open) POSITION SUMMARY: A Cage Cashier is responsible for providing professional, prompt and accurate service relating to monetary and financial transactions in a secure environment known as the Cage which encompasses three distinct areas being: Chip Bank, Front Window and Main/Cheque Bank. PRIMARY RESPONSIBILITIES: Generic to all Cage functions: To ensure the provision of professional and timely service to our customers, maintaining a current knowledge of the MELCO complex and facilities To ensure all duties are performed in strict compliance with relevant policies and procedures i.e. Macau Government (DICJ) regulations, Internal Control statement (ICS) Policies and Procedures etc Consistently seek to develop a trusting relationship and working rapport with team members and ensure a positive approach to work, whilst assisting with the training of new and existing colleague Chip Bank Duties: Assume responsibility for an assigned inventory of gaming chips for a specific shift, performing all transactions in an accurate and timely manner, including communicating "shift hand-over" issues and complete a shift-end balance Transactions include but are not limited to: Verification of chip validity Table fills and credits Chip transfers Chip rotation Associated administrative duties Report to Cage management with regard to ordering and damaging of gaming chips Front Window duties: Assume responsibility for an assigned inventory of cash and/or cash equivalents for a specific shift, performing all transactions in an accurate and timely manner, including verification of assigned inventory and shift-end balance Using MELCO's operating system to perform various transactions and services Replenish assigned inventory as determined by business demands, ensuring minimal disruption to customer service Perform financial/monetary transactions for our customers including but not limited to EFTPOS and credit card processing, exchange of gaming chips, foreign currency and cashless gaming redemption Main/Cheque Bank duties: Assume responsibility for an assigned inventory of cash/cash equivalents and documents for a specific shift, performing all transactions in an accurate and timely manner, including verification of assigned inventory and shift-end balance Perform financial/monetary transactions for our customers including but not limited to, preparation of banking – cash, cheques, credit card, verification of cashless gaming and foreign currency etc Maintain accurate records pertaining to the various accounts held by our customers Liaise with Count Team management relating to the "buys" of various "drops" Prepare and disseminate daily reports as required for financial reporting purposes KEY PERFORMANCE INDICATORS: Consistency in the delivery of established service standards Constructive relationships are built with customers and team members Accurate demonstration of product knowledge Strict adherence to (DICJ) regulations and Internal Control Statement Policies and Procedures etc Transactions performed in a timely and accurate manner Attention to detail QUALIFICATIONS: Education & Experience Previous customer service and cash handling experience (Preferably from within the Gaming or Banking industry) Skills / Competencies Is trustworthy, well presented, outgoing and highly motivated Adheres to, and supports the Company's Vision & Values Displays a high commitment to improving customer service Motivates others to achieve business objectives and common goals Encourages people to work as a team Adopts and implements new approaches and practices to meet changing circumstances Clearly understands the strategic Vision of the Company and how it impacts on the Business Unit/function Achieves agreed objectives and accepts accountability for results Has proven colleague and customer orientation Melco Resorts & Entertainment Limited ("Melco") is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia. Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavor, we have a number of projects currently underway or planned.